Part One - Interpersonal and Intrapersonal Communication - 1) Introducing interpersonal and intrapersonal communication; 2) Establishing and interpreting messages; 3) Working in teams: Effective interpersonal collaboration and communication in health care policy: Reorientation through social inclusion. Part Two - Interpersonal Skills: Processes in Action - 4) Exploring the role of self; 5) Responding to others; 6) Managing conflict: recognition, acceptance and resolution. Part Three - Stress and Crisis - 7) Stress and crisis perspectives; 8) Management of stress and crisis.
Nel Glass is a Professor in the School of Nursing and Midwifery at the Australian Catholic University. She is a registered nurse, sociologist, ethnographer, digital artist and Reiki Master. Her research interests include: hope, resilience, optimism; improving workplace practices, professional and practice development; voice and healing.