Table of Contents

Unit One: Interpersonal Effectiveness: Understanding Yourself 1. Journey into Self-awareness 2. Self-disclosure and Trust 3. Establishing Goals by Identifying Values and Ethics4. Self-management Unit Two: Interpersonal Effectiveness: Understanding and Working with Others 5. Understanding and Working with Diverse Others6. The Importance and Skill of Listening 7. Conveying Verbal Messages 8. Persuading Individuals and AudiencesUnit Three: Understanding and Working in Teams9. Negotiation 10. Building Teams and Work Groups11. Managing Conflict12. Achieving Business Results through Effective Meetings13. Facilitating Team Success14. Making Decisions and Solving Problems CreativelyUnit Four: Leading Individuals and Groups15. Power and Politicking16. Networking and Mentoring 17. Coaching and Providing Feedback for Improved Performance 18. Leading and Empowering Self and Others19. Project Management