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Interpersonal Skills at Work


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Table of Contents

1. The Nature of Interpersonal Skills: A Historical Perspective 2. Developing Interpersonal Skills: A Micro Skills Approach 3. Awareness of Self and Others and the Development of Interpersonal Competence 4. Listening 5. Listening to Non Verbal Messages 6. Questioning and the Information-getting Interview 7. Presenting Information to Others 8. Helping and Facilitating 9. Asserting and Influencing 10. Negotiating 11. Working with Groups 12. Managing Relationships More Effectively


'The book is a well-organised and comprehensive overview of the interpersonal skills essential for effective functioning in a business environment. It includes a wide range of practical suggestions, advice and exercises, yet grounds its discussions in widely embraced theoretical concepts and solid empirical data.' - Richard F. Rakos, Cleveland State University, USA

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