Table of Contents

Section I. History and Overview
Chapter 1: The Past, Present, and Future of Research on Interviewer Effects
Chapter 2: The Legacy of Charles Cannell
Section II: Training Interviewers
Chapter 3: General Interviewing Techniques: Developing Evidence-Based Practices for Standardized Interviewing
Chapter 4: How to Conduct Effective Interviewer Training: A Meta-Analysis and Systematic Review
Section III: Managing and Monitoring Interviewers and the Survey Process
Chapter 5: Exploring the Mind of the Interviewer: Findings from Research with Interviewers to Improve the Survey Process
Chapter 6: Behavior Change Techniques for Reducing Interviewer Contributions to Total Survey Error
Chapter 7: Statistical Identification of Fraudulent Interviews in Surveys: Improving Interviewer Controls
Chapter 8: Examining the Utility of Interviewer Observations on the Survey Response Process
Section IV: Interviewer Effects and Interview Context and Mode
Chapter 9: Why do Interviewers Vary in Achieving Interview Privacy and Does Privacy Matter?
Chapter 10: Unintended Interviewer Bias in a Community-based Participatory Research Randomized Control Trial among American Indian Youth
Chapter 11: Virtual Interviewers, Social Identities, and Survey Measurement Error
Chapter 12: Differences in Interaction Quantity and Conversational Flow in CAPI and CATI Interviews
Chapter 13: Interacting with Interviewers in Voice and Text Interviews on Smartphones
Section V: Interviewers and Nonresponse
Chapter 14: Explaining Interviewer Effects on Survey Unit Nonresponse: A Cross-Survey Analysis
Chapter 15: Comparing Two Methods for Managing Telephone Interview Cases
Chapter 16: Investigating the Use of Nurse Paradata in Understanding Nonresponse to Biological Data Collection
Section VI: Interview Pace and Behaviors
Chapter 17: Exploring the Antecedents and Consequences of Interviewer Reading Speed (IRS) at the Question Level
Chapter 18: Response Times as an Indicator of Data Quality: Associations with Question, Interviewer, and Respondent Characteristics in a Health Survey of Diverse Respondents
Chapter 19: Accuracy and Utility of Using Paradata to Detect Question-Reading Deviations
Chapter 20: What do Interviewers Learn? Changes in Interview Length and Interviewer Behaviors over the Field Period
Section VII: Estimating Interviewer Effects
Chapter 21: Modeling Interviewer Effects in the National Health Interview Study
Chapter 22: A Comparison of Different Approaches to Examining Whether Interviewer Effects Tend to Vary Across Different Subgroups of Respondents
Chapter 23: Designing Studies for Comparing Interviewer Variance in Two Groups of Survey Interviewers

About the Author

Kristen Olson, Ph.D., is Leland J. and Dorothy H. Olson Professor and Vice Chair of the Department of Sociology at the University of Nebraska-Lincoln.

Jennifer Dykema, Ph.D., is Distinguished Scientist and Senior Survey Methodologist at the University of Wisconsin Survey Center.

Allyson L. Holbrook, Ph.D., is a Professor of Public Administration and Psychology at the University of Illinois at Chicago.

Frauke Kreuter, Ph.D., is Director of the Joint Program in Survey Methodology at the University of Maryland, Professor of Statistics and Methodology at the University of Mannheim, and Head of the Statistical Methods Research Department (on leave) at the Institute for Employment Research in Nuremberg.

Jolene D. Smyth, Ph.D., is an Associate Professor in the Department of Sociology and the Director of the Bureau of Sociological Research at the University of Nebraska-Lincoln.

Brady T. West, Ph.D., is a Research Associate Professor in the Survey Research Center at the Institute for Social Research on the University of Michigan-Ann Arbor campus.