Table of Contents

Unit 1 The Nature of Interviewing The Interview Process Opening Feedforward Question-and-Answer Session Feedback Closing Types of Interviews Interview Structures The Informal Interview The Guided Interview The Standard Open Interview The Quantitative Interview Interview Channels Face-to-Face Phone Online Individual and Group Interviews Types of Interview Questions Neutral-Leading Questions Open-Closed Questions Primary-Follow-Up Questions Direct-Indirect Questions Effective Interpersonal Communication Interpersonal Communication Skills Common Interpersonal Mistakes Communication Skill Set Ethical Considerations in Interviewing The Information Interview The Employment Interview Unit 2 The Information Interview Select the Person Secure an Appointment Prepare Your Questions Establish Rapport Tape the Interview Ask Open-Ended Questions Close and Follow Up the Interview Unit 3 The Employment Interview Prepare Yourself Network Homework Prepare Your Resume Types of Resumes The Chronological Resume The Functional Resume The Curriculum Vitae Suggestions for Writing Your Resume The Resume Cover Letter Prepare Answers and Questions Present Yourself Effectively Dress for Interview Success Arrive on Time Demonstrate Effective Interpersonal Communication Acknowledge Cultural Rules and Customs Mentally Review the Interview Follow Up The Lawfulness of Questions Recognizing Unlawful Questions Dealing with Unlawful Questions Answer the Question Answer the Question (In Part) Explain Your Reasons for Not Answering Summary of Concepts and Skills Postscript Continuing Your Study of Interviewing Key Terms Bibliography Index Specialized ContentsWorksheets The Cheat Sheet Communication Skill Set Information Interview Preparation Guide Employment Interview Preparation Guide Interviewing Exercises Classifying Types of Questions Practicing Interviewing Skills Preparing Your Resume The Best and the Worst Displaying Communication Confidence in the Employment Interview Writing the Follow-Up Letter Responding to Unlawful Questions