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An Introduction to Helping Skills

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Readers will be introduced to the three core approaches of counselling, coaching and mentoring, and shown how they work across a variety of settings, including therapy, teaching, social work and nursing. Part 1 takes readers through the theory, approaches and skills needed for helping work, and includes chapters on: * The differences and similarities of counselling, coaching and mentoring * Foundational and advanced skills for effective helping * Supervision and reflective practice * Ethical helping and working with diversity Part 2 shows how helping skills look in practice, in a variety of different helping professions. 10 specially-written case studies show you the intricacies of different settings and client groups, including work in schools, hospitals, telephone helplines and probation programs.
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Table of Contents

Part I: Theory, Approaches and SkillsHelping Roles and Professions: Defining the TermsA Helping Model: Counselling, Coaching and MentoringFoundation Skills for Effective HelpingAdvanced Skills for Effective HelpingSkills in ContextThe Reflective and Reflexive HelperThe Ethical Dimension of HelpingWorking with DiversitySupervision and Continuing Professional Development for HelpersPart II: Roles in the Helping ProfessionsCase Study 1: 'Annie', contributed by a learning support assistant in a mainstream secondary schoolCase Study 2: 'Maggie', contributed by a life-coach in private practiceCase Study 3: 'Caller', contributed by a telephone helpline counsellorCase Study 4: 'Diane', contributed by an NHS community drugs and alcohol workerCase Study 5: 'Kane', contributed by a teacher in a children's hospitalCase Study 6: 'Letchme', contributed by a registered manager of a children's homeCase Study 7: 'Amy', contributed by a counsellor and coach therapist in private practiceCase Study 8: 'Joe', contributed by a trainee probation officerCase Study 9: 'Megan', contributed by a care manager assistantCase Study 10: 'Kanta', contributed by a surgical nurse specialist

About the Author

Jane Westergaard is a senior lecturer at Canterbury Christ Church University. She teaches on a range of programmes specifically designed for students who plan to engage in employment with young people, but not in teaching roles. These youth support professionals include school counsellors, pastoral tutors, voluntary sector youth support workers, classroom assistants, learning mentors, careers advisers and personal advisers.


I feel it would have been useful to read this book during my foundation studies, or while I was considering training, as it provides an excellent overview. By far the most useful aspect of the book were the activities advocated within the text, which I found positioned certain issues differently to how I learned about them during my training, and coaxed me into examining things in a new way. I would firmly advocate giving this to people in the formative stages of their journey into a helping profession. -- Ben Scanlan A highly engaging and comprehensive introduction to `helping' and the skills needed to practice in this field. Accessible, practical and effective. -- Amy Hill In this engaging book, Jane Westergaard draws on her extensive knowledge and experience as a helper and educator. Those who are new to counselling, coaching and mentoring are in safe hands here; those who are already familiar with these disciplines will find much to stimulate and provoke fresh thinking. -- David Britten

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