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An Introduction to Interaction


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Table of Contents

Part 1: Theory, Method and Data for Conversation Analysis Chapter 1: Introduction to the Study of Conversation Analysis Chapter 2: Understanding Ethnomethodology Chapter 3: Understanding and Doing Conversation Analysis: Methodological Approach Chapter 4: Preparing the Data:Transcription Practices Part 2: How Talk Works:The Social Organization of Human Action Chapter 5: The Turn-Taking System Chapter 6: Adjacency Pairs, Preference Organization, and Assessments Chapter 7: Sequential Organization:Interrogative Series, Insertion Sequences, Side Sequences, and Pre-Sequences Chapter 8: Openings Chapter 9: Closings Chapter 10: Error Avoidance and Repair Chapter 11: Creating Topical Coherence Chapter 12: Story Telling and the Embodied Nature of Face to Face Interaction Chapter 13: Referring to Persons Part 3: Technologically Mediated Interaction:Work Done Through and with Technology Chapter 14: Routine Service Calls:Emergency Calls to the Police Chapter 15: Problematic Emergency Service Calls Chapter 16: Technological Transformations and Talk on the Telephone Chapter 17: Air Traffic Communication Part 4: Talk in Medical Settings Chapter 18: Doctor Patient Communication and the Delivery of Bad News Chapter 19: The Primary Care Consultation:Diagnostic Interviews and Medical Advice Part 5: Talk in Legal Settings Chapter 20: Trials and Other Public Legal Proceedings Chapter 21: Behind the Scene Interrogations in Institutional Context Chapter 22: Talk in Mediation Sessions Part 6: Talk in Broadcast Media Chapter 23: Television News Interviews Chapter 24: Call-in Talk Shows on Radio and Television Part 7: Talk in Business Settings Chapter 25: Talk in Business Contexts:Doing Customer Service Chapter 26: Talk in Business Contexts:Meetings, Interviews, and Performance Appraisals Chapter 27: Conclusions References Index

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Teaches ethnomethodological conversational analysis from first principles - theoretical background, data analysis methods and how interaction varies in different contexts.

About the Author

Angela Cora Garcia is Associate Professor of Sociology at Bentley University, USA.


[A]n important textbook that engages closely with theoretical and practical aspects of CA. The book is very 'user-friendly' and approaches its subject matter from a straightforward and common sense point of view. No doubt, this book will be of interest to students of sociology, linguistics and communication studies. * Discourse Studies *
[A] comprehensive guide for (mainly, but not only) linguistics, sociology, communication and even business students ... [The book] could be used autonomously by students ... [as well as] in class ... Each of the chapters is written in an understandable way using a clear and simple style. * Language Value *
This comprehensive yet-easy-to-read guide will be a boon to any student struggling with the concepts and methods of Conversation Analysis. The coverage is admirably wide without sacrificing depth - a must-have for the student and teacher of language in interaction. -- Charles Antaki, Professor of Language and Social Psychology, Loughborough University, UK
I am very favorably impressed with this volume. The book is organized well. It addresses a wide variety of contexts, and the writing is clear and cogent. Prof. Garcia has a masterful command of the conversation analysis (CA) literature, and it shows in the writing. I would definitely use this in my classes on ethnomethodology, language and social interaction, and organizational discourse analysis. Without question, I believe that this volume will enable beginning students and scholars to learn how to do CA and develop an initial understanding of the theoretical commitments associated with ethnomethodology. I predict that this volume will be widely embraced by the CA community, if not the discourse community more generally. It is absolutely first rate. -- Gail T. Fairhurst, Professor of Communication, University of Cincinnati, USA
Angela Cora Garcia has succeeded in producing an absorbing, comprehensive and accessible introduction to conversation analysis.This lively textbook presents the principles and techniques of studying real spoken interaction using an array of examples from casual conversation to business meetings and covering a range of languages including Spanish, Japanese, Chinese and French.Key issues and theories are clearly presented and there are questions and tasks which encourage readers to collect and analyze spoken data for themselves. The book will be extremely useful to students in a range of undergraduate courses dealing with spoken discourse. -- Ken Hyland, Chair of Applied Linguistics and Director of the Centre for Applied English Studies, University of Hong Kong, Hong Kong
A fine introduction to Conversation Analysis, its theoretical underpinnings and its methodology with particular value for those studying various work settings, communication, and everyday interaction. -- George Psathas, Emeritus Professor of Sociology, Boston University, USA
This is the best possible introduction to conversation analysis. With its elaborate terminology, CA can be intimidating to the uninitiated. However, this Intro to CA - with all of its examples, activities, super clear explanations of major concepts, and its overall organization - is everything a textbook should be. I can't wait to use it with my students! -- Camilla Vasquez, University of South Florida

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