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Preface and Acknowledgments 1. How to Think About Quality Planning 2. Establish Quality Goals 3. Identify the Customers Appendix: Then and Now in Quality Control 4. Determine Customer Needs 5. Provide Measurement 6. Develop Product Features 7. Develop Process Features 8. Develop Process Controls: Transfer to Operations 9. Strategic Quality Planning 10. Multifunctional Quality Planning 11. Departmental Quality Planning 12. The Data Base, Motivation, Training 13. Quality Planning for the Taurus: Case Example 14. Decisions for the Consumer Price Index: Case Example 15. Replanning the Product Development Process: Case Example Epilogue: What Should I Do Next? Glossary References Index
J. M. Juran is the founder and Chairman Emeritus of Juran Institute, Inc. He is the author of Juran on Planning for Quality and Juran on Leadership for Quality (both Free Press) and has received over thirty awards and medals for his innovations and contributions in quality control.
Business Week The man who taught Japan how to manage for quality.