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Keys to Medical Assisting
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Table of Contents

Brief Table of Contents

Section I Administrative Medical Assisting

Chapter 1 General Medical Office Duties

Chapter 2 Appointment Scheduling

Chapter 3 Mail Processing and Managing Correspondence

Chapter 4 Medical Records Management

Chapter 5 Communication

Section II Financial Management

Chapter 6 Purchasing and Banking for the Medical Office

Chapter 7 Health Insurance

Chapter 8 Medical Coding

Section III Clinical Medical Assisting

Chapter 9 Infection Control and Principles of Asepsis

Chapter 10 Minor Surgery

Chapter 11 Vital Signs and Preparing the Patient

Chapter 12 Electrocardiography

Chapter 13 Radiology

Chapter 14 Medical Emergencies

Section IV Basic Pharmacology and Administration of Medications

Chapter 15 Introduction to Pharmacology

Chapter 16 Drug Calculations

Chapter 17 Administering Medications

Section V Laboratory Procedures

Chapter 18 Phlebotomy and Hematology

Chapter 19 Medical Microbiology

Chapter 20 Urinalysis

Appendices

Appendix A Abbreviations and Symbols

Appendix B Commonly Misspelled Medical Terms

Appendix C Frequently Used Computer Terms

Appendix D Proofreader's Marks

Appendix E Rules for Alphabetic Filing

Appendix F Anatomy of MyPyramid

Appendix G Vitamins and Minerals

Appendix H CMA Examination

Appendix I Laboratory Requisition Form

Appendix J Normal Laboratory Test Values

Appendix K Overview of Body Systems and their Functions

Appendix L Celsius and Fahrenheit Temperature Equivalents

Appendix M Apothecary/Household/Metric Equivalents

Appendix N Immunizations and Vaccinations

Appendix O Blood Grouping

Appendix P Patient's Bill of Rights


Expanded Table of Contents

Section I Administrative Medical Assisting

Chapter 1 General Medical Office Duties-

Reception Area

Telephone Techniques

Chapter 2 Appointment Scheduling

Appointment Types

Scheduling Systems

Scheduling Process

Emergency Appointments

New Patient Appointments

Chapter 3 Mail Processing and Managing Correspondence

Procedure 3-1: Opening the Mail

Business Letters

Mail Needing Special Handling

Outgoing Mail

Chapter 4 Medical Records Management

The Importance of Medical Records

Electronic Medical Records

Records Management

Filing Systems

Chapter 5 Communication

Types of Communication

Communicating with Special Patients

Communicating with Coworkers

Policy and Procedures Manual

Section II Financial Management

Chapter 6 Purchasing and Banking for the Medical Office

Durable Items

Consumable Items

Supplies

Banking Functions

Chapter 7 Health Insurance

Billing and Reimbursement Cycle

Health Insurance

Medical Insurance Payers

Healthcare Claims Forms and Transmission

HIPAA Privacy Rule

Preauthorization

Chapter 8 Medical Coding

Diagnosis Codes (the ICD-9-CM)

Procedure 8-1: ICD-9-CM Coding

Procedure Codes (CPT)

Healthcare Common Procedure Coding System (HCPCS) Sections

Superbills

Section III Clinical Medical Assisting

Chapter 9 Infection Control and Principles of Asepsis

The Chain of Infection

Principles of Asepsis

Medical Asepsis

Procedure 9-1: Hand Hygiene

Surgical Asepsis

Procedure 9-2: Surgical Scrubbing

Bloodborne Pathogens and Safety Issues

Chapter 10 Minor Surgery

The Role of Medical Assistants in Minor Surgery

Classifications of Surgical Instruments

Surgical Setup

Suture Removal

Special Surgical Procedures

Chapter 11 Vital Signs and Preparing the Patient

Factors Affecting Vital Signs

Normal Vital Signs in Pediatric Patients

Temperature

Pulse

Respiration Rate

Blood Pressure

The Patient Exam and Positioning

Chapter 12 Electrocardiography

The Electrocardiogram

Holter Monitor

Treadmill Stress Test

Chapter 13 Radiology

Radiology

Common Radiological Imaging Examinations

Preparing the Patient

Procedure 13-1: Assisting with an X-ray Examination

Radiation Safety

Chapter 14 Medical Emergencies

Basic Life Support

CPR for Adults

Procedure 14-1: CPR for Unresponsiveness

Procedure 14-2: CPR for Circulation

Procedure 14-3: CPR for Airway

Procedure 14-4: CPR for Rescue Breathing

Automated External Defibrillators

Procedure 14-5: Using an AED

CPR for Children

Procedure 14-6: Administering CPR to Children

Heimlich Maneuver for Choking

Burns

Bone Fractures

Poisoning

Section IV Basic Pharmacology and Administration of Medications

Chapter 15 Introduction to Pharmacology

Pharmacokinetics

Pharmacodynamics

Drug Names

Government Regulations

Drug Classifications

Drug Information Sources

Storage of Drugs

Chapter 16 Drug Calculations

Measurement Systems

Basic Math

Drug Dosage Calculations

Chapter 17 Administering Medications

Ten Rights of Drug Administration

Guidelines for Drug Administration

Route of Administration

Administering Vaccines

Section V Laboratory Procedures

Chapter 18 Phlebotomy and Hematology

Procedure 18-1: Venipuncture

Accidental Needle Stick

Standard Precautions

Stoppered Tubes

Procedure 18-2: Butterfly Method

Procedure 18-3: Capillary Puncture

Order of Drawing Blood

Hematology

Procedure 18-4: Differential White Blood Cell Counts

Procedure 18-5: Hemoglobin Measurement

Procedure 18-6: Hematocrit Measurement

Procedure 18-7: Erythrocyte Sedimentation Rate

Procedure 18-8: Bleeding Time

Chapter 19 Medical Microbiology

Classifications of Microorganisms

Methods of Identification

Procedure 19-1: Performing a Gram Stain

Collecting Specimens

Culture Media

Procedure 19-2: Direct Smear

Procedure 19-3: Wet Mount Preparation

Procedures Performed in the Physician's Office Laboratory

Procedure 19-4: Throat Culture of Streptococcus Pyogenes

Procedure 19-5: Rapid Strep Test

Chapter 20 Urinalysis

Composition of Normal Urine

Common Urine Tests

Guidelines for Collecting a Routine Urine Sample

Procedure 20-1: Collecting a Clan-Catch Specimen

Procedure 20-2: Physical Urinalysis

Procedure 20-3: Measuring Specific Gravity

Procedure 20-4: Testing Urine with Reagent Strips

Microscopic Urine Sample

Procedure 20-5: Urine Pregnancy Testing

Appendices

Appendix A Abbreviations and Symbols

Appendix B Commonly Misspelled Medical Terms

Appendix C Frequently Used Computer Terms

Appendix D Proofreader's Marks

Appendix E Rules for Alphabetic Filing

Appendix F Anatomy of MyPyramid

Appendix G Vitamins and Minerals

Appendix H CMA Examination

Appendix I Laboratory Requisition Form

Appendix J Normal Laboratory Test Values

Appendix K Overview of Body Systems and their Functions

Appendix L Celsius and Fahrenheit Temperature Equivalents

Appendix M Apothecary/Household/Metric Equivalents

Appendix N Immunizations and Vaccinations

Appendix O Blood Grouping

Appendix P Patient's Bill of Rights

Promotional Information

Designed as a quick reference for students in their externship and medical assistants on the job, Pocket Guide for Medical Assistants is the perfect tool for success! Highlighting both the administrative and clinical daily tasks of the medical assistant, this is the complete pocket guide at your fingertips. Each section summarizes the steps required for administrative, clinical, and laboratory procedures that the medical assistant must know. As an added bonus the fire proof, water proof, and tear resistant paper allows you to take this pocket guide anywhere!

About the Author

Dr. Moini was assistant professor at Tehran University School of Medicine for nine years, teaching medical and allied health students. The author is a professor and former director (for 15 years) of allied health programs at Everest University (formerly Florida Metropolitan University, in Melbourne, Florida). Dr. Moini re-established the medical assistant program in 1990, and he was the director of this program for 15 years. His first book, "Medical Assisting Review -- Passing the CMA and RMA Exams" has become the best-selling book of its kind, and is the preferred choice for a majority of medical assistant programs. He established other allied health programs for Everest University, which include pharmacy technician, healthcare administration, and other programs. Dr. Moini has been a published author of various allied health books since 1999.

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