Table of Contents

PART 1 - Introduction to Medical Assisting
1. The Professional Medical Assistant and the Healthcare Team
2. Therapeutic Communication
3. Legal Principles
4. Healthcare Laws
5. Healthcare Ethics

PART 2 - Fundamentals of Ambulatory Care Administration
6. Technology
7. Written Communication
8. Telephone Techniques
9. Scheduling Appointments and Patient Processing
10. Health Records
11. Daily Operations and Safety

PART 3 - Coding and Medical Billing
12. Health Insurance Essentials
13. Diagnostic Coding Essentials
14. Procedural Coding Essentials
15. Medical Billing and Reimbursement Essentials

PART 4 - Advanced Ambulatory Care Administration
16. Patient Accounts and Practice Management
17. Advanced Roles in Administration

PART 5 - Fundamentals of Clinical Medical Assisting
18. Introduction to Medical Terminology and Anatomy
19. Infection Control
20. Vital Signs
21. Physical Examination
22. Patient Coaching
23. Nutrition and Health Promotion
24. Surgical Supplies and Instruments
25. Assisting with Surgical Procedures
26. Principles of Electrocardiography
27. Medical Emergencies

PART 6 - Assisting with Medications
28. Principles of Pharmacology
29. Pharmacology Math
30. Administering Medications

PART 7 - Assisting with Medical Specialties
31. Ophthalmology and Otolaryngology
32. Dermatology
33. Allergy and Infectious Disease
34. Gastroenterology
35. Orthopedics and Rheumatology
36. Physical Medicine and Rehabilitation
37. Neurology
38. Behavioral Health
39. Endocrinology
40. Cardiology
41. Pulmonology
42. Urology and Male Reproduction
43. Obstetrics and Gynecology
44. Pediatrics
45. Geriatrics

PART 8 - Assisting with Clinical Laboratory Procedures
46. Introduction to the Clinical Laboratory
47. Urinalysis
48. Blood Collection
49. Analysis of Blood
50. Microbiology and Immunology

PART 9 - Advanced Clinical Skills
51. Intravenous Therapy
52. Radiology Basics
53. Positioning for Radiology

PART 10 - Job Seeking
54. Skills and Strategies

About the Author

Brigitte Niedzwiecki began her healthcare career as a nurse, working in the hospital with surgical and pediatric patients and also in urgent care. After obtaining her master's degree in nursing, Brigitte worked in patient and staff education, as a software trainer, and as a nurse educator before transitioning into education. She has been the Medical Assisting program director at Chippewa Valley Technical College in Wisconsin for nearly 20 years, during which time she has participated in reviewing and writing and has helped develop state and national Medical Assisting curricula. She is also lead author of Kinn's Medical Assisting Fundamentals, a related MA core text designed primarily for programs that do not offer a separate A&P course and are focused on certification. Julie Pepper has spent her entire career in health care as a medical assistant in a variety of offices and clinics, developing expertise in the electronic health record and as an instructor in a medical assistant program. She combines her education in dietetics with her clinical and administrative experience as an instructor in the Medical Assisting program at Chippewa Valley Technical College in Wisconsin, where she taught for 21 years and from where she retired from teaching. Julie was also the program director for the college's Health Navigator program. She has served as a reviewer and contributor to numerous Medical Assisting educational products over the last decade, including Sim Chart for the Medical Office. She currently serves as the sole author of The Electronic Health Record for the Physician's Office and The Simulated Administrative Medical Office. She has been leading author of Beik's Health Insurance Today text and workbook since the 8th edition. She also has been a coauthor for Kinn's Medical Assisting Fundamentals, Kinn's The Medical Assistant, and Today's Medical Assistant. Julie strives to bring the needed information to students in a way to keep them interested in learning all that they need to be wonderful employees working in healthcare.