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Knowledge Management
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Table of Contents

01 Introduction to Knowledge Management.

02 What is Knowledge Management?

03 The Evolution of Knowledge Management.

04 The E-Dimension of Knowledge Management.

05 The Global Dimension of Knowledge Management.

06 The State of the Art of Knowledge Management.

07 Knowledge Management in Practice – Success Storie.

08 Key Concepts and Thinkers in Knowledge Management.

09 Resources for Knowledge Management.

10 Ten Steps to Making Knowledge Management Work.

Frequently Asked Questions (FAQs).

Acknowledgments.

Index.

About the Author

Carl Frappaolo has been a knowledge management practitioner for over a decade. He has consulted with major firms in North America, Europe and Asia in helping them build their knowledge management practices and has written for a variety of publications, including Forbes, Information Week, Knowledge Management. He is co-author of EDMS: A Portable Consultant and Smart Things to Know About Knowledge Management.

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