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Introduction & Overview PART 1 - COACHING & MENTORING FUNDAMENTALS Chapter 1: Coaching in Context Chapter 2: Being a Mentor Chapter 3: Identifying Your Personal Coaching Style Chapter 4: Getting the Most Out of a Coaching Session PART 2 - COACHING & MENTORING SKILLS Chapter 5: Listening Chapter 6: Questioning Chapter 7: Observing Body Language and Non Verbal Behaviour Chapter 8: Building Rapport and Trust Chapter 9: Challenge Chapter 10: Reflective Skills Chapter 11: Reframing Chapter 12: Supportive Skills Chapter 13: Feedback PART 3 - COACHING APPROACHES, MODELS & TOOLS Chapter 14: Coaching Approaches Chapter 15: Coaching Models Chapter 16: Coaching Tools PART 4 - COACHING SCENARIOS Chapter 17: Peer to Peer Coaching Chapter 18: Line Manager as a Coach Chapter 19: Coaching Gen Y and Millenials Chapter 20: Cross Cultural Coaching Chapter 21: Coaching a Poor Performer Chapter 22: Coaching Star Performers Chapter 23: Coaching For Career Development Chapter 24: Telephone/Virtual Coaching Chapter 25: Coaching The Team Chapter 26: Reverse Coaching PART 5 - FINAL THOUGHTS Chapter 27: Coaching Supervision Chapter 28: 10 Tips for Excellence in Coaching & Mentoring Chapter 29: 10 Traps to Avoid When Coaching or Mentoring Conclusion Resources References Index
Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America. Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.