About the Website xvii Chapter One: Leadership and the Challenge to Make it Work 1 Chapter Two: For a Dynamic Delivery 11 Chapter Three: Model the Way 33 Anatomy of Power 37 Teri-E Belf Values from the Movie Gandhi 45 Lily Cheng Shared Values: Drive-By Conversations 47 Kim Chesky Toothpick Activity 50 Mary Cooper and Debbie Zmorenski One Step Forward, Two Steps Back 54 Cher Holton A Leadership Point of View 58 Edith Katz It?s All in a Name 61 Jan Miller and Denise Knight Leadership in Context 64 Mohandas Nair Cultural Artifacts 69 Anne Reilly and Homer Johnson Setting an Example to Mirr or Is Not Enough 77 Cheryl L. Rude Ethics for the 21st Century 80 Charlotte S. Waisman and Linda Bedinger Model Behavior 94 Devora Zack Chapter Four: Inspire a Shared Vision 97 Inspiration Becomes a Reality 101 Jean Barbazette Inspiring a Shared Vision Mingle 107 Daren Blonski Show Me the Mission 111 Angie Chaplin Ensuring Sponsor Commitment to Change 114 Daryl R. Conner Can You Picture This? 118 Timothy Ewest Extra! Extra! Read All About It! 127 Leonard D. Goodstein Another Leader?s Dream 130 Donna Goss and Don Robertson What Does Success Look Like? 142 Amanda Crowell Itliong Blindfold Square 146 Jean Lee The Perfect Place?Heaven on Earth 150 Jan Miller and Denise Knight Modeling the Future 153 Linda S. Eck Mills Defining a Vision That Others Will Follow 155 Nanette Miner and Lynn Little The Spiritual Leader 159 Mohandas Nair Define Your Values Through a Vision Statement 165 Steve A. Rainey Lights, Camera, Action! 172 Devora Zack Claiming a Breakthrough 175 Sherene Zolno Chapter Five: Challenge the Process 183 Game of the Generals 188 Elisa May Arboleda-Cuevas and Audie Bautista Masigan Take Off the Blindfolds 195 Douglas Austrom The Giant Skip 205 Peter Cheng Change: Feel the Pain, See the Gain 208 Daryl R. Conner Gordon?s Knot 214 Ricky Foo Take a Risk! 217 Dennis E. Gilbert When Questions Are the Answer? Challenging the Process 228 Barbara Pate Glacel Toss It Around 239 Ann Hermann-Nehdi Challenge Think Tank 243 Amanda Crowell Itliong Cash Flow Exercise 246 Edith Katz Change Project Summary 249 Edith Katz Constructing a Global Team Communications Device 252 John Lybarger Identify Perceived Causes of Resistance 257 Consuelo Meux In-Basket Exercise 275 Alan Richter Challenge the Process in Real Time 280 L.J. Rose Overcoming Barriers 290 Darryl Sink You Be the Judge!? 295 Karen Travis Assumption Reframe 307 Devora Zack Chapter Six: Enable Others to Act 311 What Would YOU Do in My Shoes? 315 Geoff Bellman Enabling Cross-Functional Leadership 318 Christopher Chaves Building Resilience for Change 332 Daryl R. Conner Enabling with Style 337 Ann Hermann-Nehdi Currency Exchange 345 Cindy Huggett Team Competency Development Plan 349 Edith Katz Career Conversations: Cues for Developing Others 352 Beverly Kaye Double Overlapping Strategic Cross 359 Sharon Landes What Makes You Trust Someone? 368 Sherri Dosher Trust-Building Discussion 372 Doug Leigh Human Trust Knot 379 Jan Miller and Denise Knight Trust and Communication 382 Jan Miller and Denise Knight Share Fair 385 Marilyn Myers No Easy Way Out 388 Mona Lee Pearl Coaching Versus Telling 396 Lou Russell Empowerment Force Field Analysis 402 Cindy Taylor Inflated Actions 405 Lorraine Ukens Activate to Motivate 409 Devora Zack Chapter Seven: Encourage the Heart 413 Accelerating Change-Readiness 417 Herb Cohen and Bruce Fern Thank You Card 428 Ricky Foo Complimentary Closer 431 Michael Gerlach Positive Bombing 434 Jonas Hansson Conundra 437 Brian Jackson Writing and Receiving Class Affi rmations 449 Edith Katz A Rewarding Activity 456 Lorraine Kohart You?re Making Me Blush! 459 Jan Miller and Denise Knight Hip-Hip-Hooray 462 Jan Miller and Denise Knight Creating Your Team?s Celebratory Crest 465 Anne Reilly and Homer Johnson Gifts 471 Kris Taylor Refreshing Frescos 481 Devora Zack Chapter Eight: Overarching Activities 485 Dinosaurs 488 Douglas R. Bender, Sr. A Night at the Oscars 492 Michelle Poche Flaherty Confirmation Cards 500 Beth High Winning 503 Steve Houchin Exemplary Leadership Practices Pictionary 509 Andy Jefferson and Cal Wick Who Are Your Favorite Leaders? 513 Sherri Dosher Skit in a Box 518 John Lybarger and William P. van Bark Engagement and Risk 523 Andy Meyer Hit the Deck 526 Janet Morano Leadership in Action 528 Travis L. Russ The Leadership Challenge (R) Workshop Follow-Up 533 Charles Stump The Leadership Race 537 Richard T. Whelan Leadership Questions 542 Valarie Willis The Five Practice Drill Down 545 Valarie Willis The Five Practices: I Know ?em When I See ?em 548 Donna Yurdin Chapter Nine: Leadership Tools and Other Times and Other Places 559 Leadership Tools Leading from a Distance: How to Conduct an Effective Virtual Meeting 562 Debra A. Dinnocenzo Measure Your Networking Quotient 574 Michael Dulworth The Leadership Perspective Model 586 Peter R. Garber Cross Your Arms 593 Jonas Hansson Beat the Clock: Make Delegation Work for You! 596 Deborah Spring Laurel Building Leadership 606 Linda S. Eck Mills Emotional Intelligence for Exemplary Leadership 609 Dominique Parrish Using the Mind Screen Technique for Focus 621 Carole E. Pearce Listening Deeply as a Leader 624 Mary Stelletello My Way or the Highway 634 Joanne G. Sujansky Challenge Leadership Through Structured Reflection Interviews 638 Gary Wagenheim Other Times and Other Places What Leaders Do to Inspire (or Uninspire) Followers 643 Michael Kroth and Martha Yopp Walking the Talk 649 Nancy Lowery The Roving Lunch 652 Anntoinette ?Toni? Lucia This Would Really Help Me 656 Robert Morris Chapter Ten: Where to Go Next 659 About the Editors 663 The Five Practices and Ten Commitments of Exemplary Leadership 671
James M. Kouzes and Barry Z. Posner are the coauthors of The Leadership Challenge, A Leader's Legacy, Credibility, Encouraging the Heart, and The Leadership Challenge Workbook, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. Elaine Biech is president and managing principal of ebb associates inc., a strategic implementation, leadership development, and experiential learning consulting firm. She is also the author and editor of over four dozen books, including Training for Dummies andthe Pfeiffer Annuals: Training and Consulting.