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Table of Contents

PART ONE LEADERSHIP IS A PROCESS, NOT A POSITION 1 Leadership is Everyone's Business 2 Leadership Involves an Interaction between the Leader, the Followers and the Situation 3 Leadership is Developed through Education and Experience 4 Assessing Leadership and Measuring Its Effects PART TWO FOCUS ON THE LEADER 5 Power and Influence 6 Leadership and Values 7 Leadership Traits 8 Leadership Behavior Part Two Leadership Skills * Learning from experience * Communication * Listening * Assertiveness * Guidelines for effective stress management * Building technical competence * Building effective relationships with superiors * Building effective relationships with peers * Building Credibility PART THREE FOCUS ON THE FOLLOWERS 9 Motivation, Satisfaction and Performance 10 Groups, Teams and Their Leadership Part Three Leadership Skills * Providing constructive feedback * Punishment * Delegating * Team building for work teams * Building high performance teams: the rocket model * Development planning * Coaching * Empowerment PART FOUR FOCUS ON THE SITUATION 11 Characteristics of the Situation 12 Contingency Theories of Leadership 13 Leadership and Change Part Four Leadership Skills * Setting Goals * Conducting Meetings * Managing Conflict * Negotiation * Problem Solving * Improving Creativity * Diagnosing Performance Problems in Individuals, Groups and Organizations * Team Building at the Top

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