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Leading Lean Software Development
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Table of Contents

Foreword xi Introduction: Framing xiii Acknowledgments xxi Chapter 1: Systems Thinking 1 A Different Way to Run an Airline 2 Frame 1: Customer Focus 6 Frame 2: System Capability 13 Frame 3: End-to-End Flow 19 Frame 4: Policy-Driven Waste 24 Portrait: Product Champion, Take 1 36 Your Shot 42 Chapter 2: Technical Excellence 45 Facts, Fads, and Fallacies 46 Frame 5: Essential Complexity 63 Frame 6: Quality by Construction 70 Frame 7: Evolutionary Development 83 Frame 8: Deep Expertise 89 Portrait: Competency Leader 95 Your Shot 97 Chapter 3: Reliable Delivery 101 Race to the Sky 102 Frame 9: Proven Experience 108 Frame 10: Level Workflow 114 Frame 11: Pull Scheduling 129 Frame 12: Adaptive Control 143 Portrait: Product Champion, Take 2 147 Your Shot 150 Chapter 4: Relentless Improvement 153 Sick Hospitals 154 Frame 13: Visualize Perfection 159 Frame 14: Establish a Baseline 163 Frame 15: Expose Problems 169 Frame 16: Learn to Improve 173 Portrait: Manager as Mentor 183 Your Shot 185 Chapter 5: Great People 187 Cultural Assumptions 188 Frame 17: Knowledge Workers 196 Frame 18: The Norm of Reciprocity 200 Frame 19: Mutual Respect 203 Frame 20: Pride of Workmanship 209 Portrait: Front-Line Leaders 212 Your Shot 216 Chapter 6: Aligned Leaders 219 Agile@IBM 220 Frame 21: From Theory to Practice 228 Frame 22: Governance 230 Frame 23: Alignment 236 Frame 24: Sustainability 242 Portrait: Leaders at All Levels 244 Bibliography 247 Index 257

About the Author

Mary Poppendieck has led teams implementing various solutions ranging from enterprise supply chain management to digital media. Mary is the president of Poppendieck LLC, which specializes in bringing lean techniques to software development. Tom Poppendieck, an enterprise analyst, architect, and agile process mentor, currently assists organizations in applying lean principles and tools to software development processes. The Poppendiecks are authors of Lean Software Development, winner of the 2004 Jolt Software Development Productivity Award, and Implementing Lean Software Development (both from Addison-Wesley).

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