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Foreword xiIntroduction: Framing xiiiAcknowledgments xxiChapter 1: Systems Thinking 1A Different Way to Run an Airline 2Frame 1: Customer Focus 6Frame 2: System Capability 13Frame 3: End-to-End Flow 19Frame 4: Policy-Driven Waste 24Portrait: Product Champion, Take 1 36Your Shot 42Chapter 2: Technical Excellence 45Facts, Fads, and Fallacies 46Frame 5: Essential Complexity 63Frame 6: Quality by Construction 70Frame 7: Evolutionary Development 83Frame 8: Deep Expertise 89Portrait: Competency Leader 95Your Shot 97Chapter 3: Reliable Delivery 101Race to the Sky 102Frame 9: Proven Experience 108Frame 10: Level Workflow 114Frame 11: Pull Scheduling 129Frame 12: Adaptive Control 143Portrait: Product Champion, Take 2 147Your Shot 150Chapter 4: Relentless Improvement 153Sick Hospitals 154Frame 13: Visualize Perfection 159Frame 14: Establish a Baseline 163Frame 15: Expose Problems 169Frame 16: Learn to Improve 173Portrait: Manager as Mentor 183Your Shot 185Chapter 5: Great People 187Cultural Assumptions 188Frame 17: Knowledge Workers 196Frame 18: The Norm of Reciprocity 200Frame 19: Mutual Respect 203Frame 20: Pride of Workmanship 209Portrait: Front-Line Leaders 212Your Shot 216Chapter 6: Aligned Leaders 219Agile@IBM 220Frame 21: From Theory to Practice 228Frame 22: Governance 230Frame 23: Alignment 236Frame 24: Sustainability 242Portrait: Leaders at All Levels 244Bibliography 247Index 257
Mary Poppendieck has led teams implementing various solutions ranging from enterprise supply chain management to digital media. Mary is the president of Poppendieck LLC, which specializes in bringing lean techniques to software development.Tom Poppendieck, an enterprise analyst, architect, and agile process mentor, currently assists organizations in applying lean principles and tools to software development processes. The Poppendiecks are authors of Lean Software Development, winner of the 2004 Jolt Software Development Productivity Award, and Implementing Lean Software Development (both from Addison-Wesley).