About the Author

Carolyn is an organisational experience transformist, helping organisations improve business results by changing how they deal with customers and their employees. She has a strong focus on strategy, marketing, interaction design, communications, psychological safety and leadership practices.Carolyn's previous research has included, 'The Value in Emotional Engagement in Customer Interactions' and the 'Psychological Safety of Boards and its Effect on Decision Making'. Carolyn is the founder of 6peas Marketing & Engagement, the People + Science Psychological Safety & Performance Benchmarking Tool, Valid8 Innovations and a Best Practice Communications Framework based on neuroscience learnings.Carolyn helps clients, both individual and corporate, to enhance employee and customer experience founded upon psychological safety to accelerate and sustain business success.

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