The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-271 exam (the operating system exam for desktop support technicians), when combined with the 70-272 (the application exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. This Exam Cram 2 bundle gives readers the essential information they need to know to pass these exams, focusing on exactly what they need to know. These books can be used as sole study guides for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.
Dan Balter (MCDST, MCSE), Chief Technology Officer for
InfoTechnology Partners, Inc., has co-authored several books,
including the best-selling MCSE 70-270 Exam Cram 2.
Philip Wiest (MCDST, MCSE) is a nationally known technical trainer who has presented 2500 Cisco and Microsoft seminars and workshops throughout the world.
Felicia Buckingham (MCDST, MOS Master), an independent contractor who has contributed to several Microsoft Office books, specializes in Microsoft Office training and consulting.
Diana Huggins (MCDST, MCSE) is a veteran IT trainer and has authored several certification books.
Ed Tittel, Series Editor of the Training Guide series and the Exam Cram 2 series, has contributed to more than 100 books on various aspects of computing, including more than 50 titles on various IT certifications. He is also the originator of the Exam Cram series.