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Making Scorecards Actionable

The concept of the Balanced Scorecard has become increasingly popular in the global business world as a tool for balancing business strategy with financial concerns, customer care, internal business processes, and learning and growth. This book focuses on the hands-on experiences of companies across a broad range of organizations at both operational and board level. Drawn from cases in the UK, Europe, the United States, and Japan, the book shows that though Balanced Scorecard has been adopted widely, it is practiced in different forms and with varying degrees of success. Making Scorecards Actionable helps in creating and communicating a total comprehensive strategy to all organizational members from the top down. Provides a long-term view of what the company's strategic objectives really are. Shows how to make use of knowledge gained through experience. Demonstrates the required flexibility of such a system to cope with the fast-changing business environment. This book provides a practice-based follow on from the successful Performance Drivers by Olve, Roy and Welter (0471 986232) Readership: Operational managers, consultants, and business students.
Product Details

Table of Contents

Preface. Acknowledgements. Scorecards 10 Years On Fading Fad or Maturing Management? Scorecards in Use. Skandia's Experience from Navigating into the Future. Case Histories. Challenges. Visualizing Strategies in Maps. Using Scorecards to Boost a Strategy-Grounded Dialogue. Assigning Roles and Responsibilities for Operating Scorecards. Connecting Strategic Intent: Designing Interfaces Between Scorecards. How to Balance the Incentive System. Using IT to Leverage the Scorecard. Prospects: BSC as a Tool for Modern Management. Notes. References. Index.

About the Author

Nils-Goeran Olve is Adjunct Professor at Linkoeping University. He works extensively in management training and has co-authored two previous Wiley books: Performance Drivers - A Practical Guide to Using the Balanced Scorecard (1999) and Virtual Organizations and Beyond (1997). The former has been published in ten languages and has sold over 70,000 copies. As a senior partner in The Concours Group in Stockholm, his work concentrates on management control issues, in particular the Balanced Scorecard and management of IT. Carl-Johan Petri holds a PhD from Linkoeping University and is now a partner in The Concours Group in Stockholm. As a management consultant he has more than seven years' experience of working with strategy and management control projects, especially implementing strategies using balanced scorecards. Dr Petri is also a frequently invited speaker at conferences and seminars on the issues of strategy, management control and knowledge management. Jan Roy is a senior partner in The Concours Group and head of its European consulting, based in Stockholm. He previously worked as CEO of several Swedish companies, especially in the retail industry. As a consultant, he mainly deals with strategic change processes. He also co-authored Performance Drivers - A Practical Guide to Using the Balanced Scorecard (Wiley, 1999). Sofie Roy is a PhD Student in the School of Business at Stockholm University. The main focus of her thesis is on knowledge and how the balanced scorecard has been used to manage knowledge and drive change. For her PhD she has conducted an in-depth study of Skandia's work with their equivalent to the balanced scorecard, the Skandia Navigator.


" the book is well written and concrete the authors give good advice " (Dagens Industri)

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