Table of Contents

• Preface
• Acknowledgments
• About the Authors
• CHAPTER 1 How Management Accounting Information Supports Decision Making
• CHAPTER 2 The Balanced Scorecard and Strategy Map
• CHAPTER 3 Using Costs in Decision Making
• CHAPTER 4 Accumulating and Assigning Costs to Products
• CHAPTER 5 Activity-Based Cost Systems
• CHAPTER 6 Measuring and Managing Customer Relationships
• CHAPTER 7 Measuring and Managing Process Performance
• CHAPTER 8 Measuring and Managing Life-Cycle Costs
• CHAPTER 9 Behavioral and Organizational Issues in Management Accounting and Control Systems
• CHAPTER 10 Using Budgets for Planning and Coordination
• CHAPTER 11 Financial Control
• Glossary
• Subject
• Index
• Name and Company Index