Table of Contents

Part 1 Introduction
Chapter: 1. The challenge of management
Chapter: 2. Understanding internal and external environments
Chapter: 3. Social responsibility and ethics in management
Part 2 Planning and decision making
Chapter: 4. Managerial decision making
Chapter: 5. Establishing goals, plans and strategies
Part 3 Organising
Chapter: 6. Managing organisations through change and conflict
Chapter: 7. Human resource management
Part 4 Leading
Chapter: 8. Motivation
Chapter: 9. Leadership
Chapter: 10. Managerial communication
Chapter: 11. Managing groups and teams
Part 5 Controlling
Chapter: 12. Controlling the organisation
Chapter: 13. International management
Chapter: 14. The regional context (online only)
Glossary
Index

About the Author

Kay Bartol is Professor of Organizational Behavior and Human Resource Management in the College of Business and Management at the University of Maryland College Park. She has twice received the Allen Krowe Award for Excellence in Teaching from the College of Business and Management and was recently named a Univ. Of Maryland distinguished Scholar-Teacher. Brenda Scott-Ladd

M.Com (HRM) (Curtin), PhD (Curtin)

Dr Brenda Scott-Ladd is a Senior Lecturer in Management at the Graduate Business School at Curtin University. Brenda obtained her PhD from the Graduate School of Business, Curtin University of Technology. She has been teaching both Undergraduate and Postgraduate students at Murdoch since 1997 and has also taught in a mix of programs in Singapore, Malaysia, Hong Kong and Mainland China. Prior to joining Murdoch, Brenda spent 15 years working as an Organisational Development Consultant, providing services to the Private and Public Sectors. Her research interests centre on participative work practices, change management and strategic human resources management. Publication topics include group processes, leadership and participation in decision-making, emotional intelligence, gender issues and organisational learning.