Table of Contents

Chapter 1 Managing and the managers job Chapter 2 Traditional and contemporary issues and challenges Chapter 3 The internal environment: culture and diversity Chapter 4 Managing ethics Chapter 5 The external environment Chapter 6 The international environment Chapter 7 Managing strategy and strategic planning Chapter 8 Planning and decision-making Chapter 9 Organising Chapter 10 Controlling Chapter 11 Leading and influencing processes Chapter 12 Managing and motivating individual behaviour Chapter 13 Managing groups and teams Chapter 14 Managing interpersonal relations and communication Chapter 15 Managing human resources Chapter 16 Organisational change and innovation management