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PART 1 :INTRODUCTIONCh 1. Introduction to organisations and managementCh 2. Management yesterday and todayPART 2 :DEFINING THE MANAGER'S TERRAINCh 3. Environment and organisational culture: the constraintsCh 4. Managing in a global environmentCh 5. Social responsibility and managerial ethicsPART 3 :PLANNINGCh 6. Decision making: the essence of the manager's jobCh 7. Foundations of planningCh 8. Strategic managementCh 9. Planning tools and techniquesPART 4 :ORGANISINGCh 10. Organisational structure and designCh 11. Communication and information technologyCh 12. Human resource managementCh 13. Managing change and innovationPART 5:LEADINGCh 14: Foundations of behaviourCh 15: Understanding groups and teamsCh 16: Motivating employeesCh 17: LeadershipPART 6: CONTROLLINGCh 18: Foundations of controlCh 19: Operations and value chain managementPART 7: MAKING A CAREER IN MANAGEMENTCh 20: Career planning and development

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