Table of Contents

Introduction: Overview of book. Chapter 1: Scoping the subject in theory and practice. Section I: Mindsets, behaviour and competencies in project relations. Chapter 2: Risk and opportunity management in a changing world - a relationship-based approach. Chapter 3: Applying emotional intelligence in project working. Chapter 4: Project-based learning: how social relations create knowledge. Section II: Relations at the client, design team, contractor interface. Chapter 5: Relationship management; theories and tools. Chapter 6: Account handling models for continuity of service. Chapter 7: Applying team-working models to projects. Chapter 8: Measuring, developing and managing trust in the relationship. Section III: Relations across the project clusters and supply chain. Chapter 9: Projects as networks and the application of social network analysis as a diagnostic tool. Chapter 10: Relations in the supply chain; distance, decay and redress. Chapter 11: Communications and stakeholders. Chapter 12: Economics of relationships; managing opportunities and constraints. Conclusion: Setting an agenda for academia and industry for the future

About the Author

Stephen Pryke, Course Director; Hedley Smyth, Senior Lecturer - both teach on Masters Programmes (Project & Enterprise Management, Construction Economics & Management) at the Bartlett School, University College London

Reviews

"[This book] can be understood as one important contribution in mapping and ultimately also managing the modern complex project that is characterized by a rapidly growing diversity of cultures, institutions and actors that underlie its complexity." (Building Research & Information, March 2009) "It is a significant piece of work and should be viewed as a serious preface to study in this area." (Building Engineer)