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Management of Information Technology, Fourth Edition
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Table of Contents

Part 1: Foundations of IT Management 1. Managing in the Information Age 2. Information Technology''s Strategic Importance 3. Developing the Organization''s IT Strategy 4. Information Technology Planning Part 2: Technology, Legislative, and Industry Trends 5. Hardware and Software Trends 6. Modern Telecommunications Systems 7. Legislative and Industry Trends Part 3: Managing Software Applications 8. Managing Application Portfolios 9. Managing Application Development 10. Development and Acquisition Alternatives 11. Managing E-Business Applications Part 4: Superior Practices in Managing Systems 12. Developing and Managing Customer Expectations 13. Managing Computer and Data Resources 14. Managing E-Business and Network Systems Part 5: Controlling and Securing Information Resources 15. Measuring IT Investments and Returns 16. IT Controls and Asset Protection, and Security Part 4: Preparing for IT Advances 17. People, Organizations, and Management Systems 18. The Chief Information Officer''s Role

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