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Managing Business Analysis Services


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Table of Contents

Section 1 Introduction: Exposing Business Analysis Theories and Practices Chapter 1: Common Misconceptions about Business Analysis Chapter 2: What Business Analysis Is Chapter 3: Business Analysis Stewardship Chapter 4: Functional GovernanceSection 1 ConclusionSection 2 Introduction: Managing Business Analysis Services Chapter 5: Organizational Structure Chapter 6: Resource Management Chapter 7: Performance ManagementSection 2 ConclusionSection 3 Introduction: Creating Seamless Transition Points Across Delivery and Engagement Chapter 8: Service Delivery Chapter 9: Engagement ModelSection 3 ConclusionSection 4 Introduction: Transitioning to a Managed Business Analysis as a Service Model Chapter 10: Determining a Transition Strategy Chapter 11: ImplementationSection 4 ConclusionEpilogue Index

About the Author

Barbara Davis is a business analysis standards and infrastructure expert with more than a decade of experience. She created the world's first university-accredited Business Analysis diploma program.


"If you are looking for a pragmatic, easy-to-apply guide that clearly articulates the benefits of strategic business analysis capability, Managing Business Analysis Services is an invaluable must read!" -Darren Radford, President & CEO, Aspire; "This is a great book that will definitely help CIOs, BA managers, and project managers increase their ROI on business analysis practice! It describes how to identify and correct issues within existing business analysis processes and models, and prescribes new steps to building a successful business analysis practice from the ground up." -Anoop Kadungath, Senior Manager-Projects, Cognizant Technology Solutions; "This guide offers any IT executive, BA manager, or project team valuable insights not found in your standard business analyst handbook. It is a great addition to any analyst's tool bag." -Jason P. Charvat, Author, Project & Program Management Evangelist, IAPPM

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