David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.
"This updated edition expertly outlines a pragmatic and well
thought-through framework for making a positive change to people's
experience of work. An essential read for anyone who believes
organizations don't have to choose between performance and
fairness, justice and learning."
*David D’Souza, Membership Director, CIPD*
"If you want to make a difference in your organization - buy and
use this book. Updated to reflect how we are working now; David's
book gives managers and HR practitioners space for reflection and
crucially inspiration."
*Margaret Ayers, Director of Human Resources & Organizational
Development, Canterbury Christ Church University*
"In a period of increasing polarization and hostility, this second
edition of Managing Conflict shows us how to nurture more
supportive, compassionate dialogue within the workplace. Filled to
the brim with tools, techniques and templates, this book
masterfully guides the reader on a journey to building a
conflict-healthy culture."
*Becky Norman, Managing Editor, HRZone & Training Zone*
"Managing Conflict, 2nd Edition is a comprehensive guide that
emphasizes the positive potential of conflict management and
highlights the need for a shift from retributive systems to
person-centred and values-based approaches for managing conflict.
David presents real-life examples of conflict resolution, including
workplace disputes and community conflicts, demonstrating the power
of dialogue and restorative approaches."
*Kien Yip PHANG, Certified Mediator (IMI/SIMI) & Ombuds Specialist
Consultant, FAO*
"In this 2nd edition of Managing Conflict, David Liddle has written
an incredibly useful book that shows how to measure the costs of
conflict in any workplace, and how to prevent and resolve it. It is
insightful and immensely practical and I recommend it highly."
*Kenneth Cloke, Mediator, arbitrator and author*
"This edition uses additional case studies and templates to show
how well the transformative Resolution Framework works. The book is
an invaluable source for any human resources or employee relations
professional."
*Peter Frost, Consultant, Herbert Smith Freehills LLP*
"When harnessed well, conflict can lead to better conversations,
more diverse thinking and improved decision making. But at its
worst, it can sit at the heart of a toxic culture where bullying
and harassment go unchecked. David Liddle's book is a practical and
essential guide to a subject that is of increasing importance to
organizations as they strive for a culture that enables everyone to
bring their best."
*Martin Blackburn, VP, Head of HR – EMEA, RenaissanceRe*
"The 2nd edition is much more relevant to the world we live in now
and is reflective of the changes that have impacted our lives in
recent times. Recent world events such as the COVID-19 pandemic are
acknowledged in the book as huge factors which have shaken our
world. The book explores the notion that emotional intelligence and
creating space for people to have adult to adult conversations is
really the cornerstone of effective conflict management, and in my
view, couldn't be truer. The book truly acknowledges the human
element, the person behind the issues and the conflict. Practical,
insightful, concise and intelligently written."
*Jenny Hannon, HR Advisor, KPMG*
"David's book brings to light the importance on why organizations
should embrace informal conflict resolution processes and embed
mediation in its grievance framework. The book also adds a unique
insight to the ongoing discussions on why organizations should
seriously consider the restorative justice approach."
*Nike Ajibowo, Head of Employee Relations and Inclusion, Plan
International*
"An essential read for leaders, HR professionals and unions, this
book revolves around the powerful principle of dialogue, guiding
readers on a journey towards healthier, more productive workplaces.
Its engaging, well-structured content captivates from the outset,
leaving readers unable to put it down."
*Rachel Bennett MCIPD, Founder, HR Fusion Ltd*
"In this transformative book, conflict becomes a catalyst for
growth. Offering an updated, holistic framework for proactive
conflict resolution, it's a crucial guide for both novices and
experts. Perfect for modern workplaces, it empowers readers to
cultivate a positive conflict culture in their organizations,
providing practical tools for the future of conflict management at
work. A must-read for the forward-thinking Human Resources
professional."
*Ahmed Zaky, People & Culture Manager, TIMG (New Zealand)*
"If you are in the HR profession this is a must read. The tools are
all here, backed by fascinating case studies from businesses which
he has worked over the past 20 years. This book needs to be in the
hands of every HR professional."
*Gemma Bromfield ACIPD, Manager Director and HR Consultant, Go
Beyond HR Consultancy Ltd*
"Managing Conflict 2ed is a breath of fresh air in the field of
conflict management and is highly recommended for all actors
involved in managing workplace conflict."
*Trond Løkling, Co-Founder, Semje Software AS*
"Wow! What an inspiring and compelling book. A must read for all
leaders, lawyers, ER Professionals, HR, and managers. In fact,
anyone who wants to navigate conflict more effectively. This is an
extremely practical guide which covers the lifecycle and causes of
conflict, managing conflict from an employment law perspective,
measuring the cost of conflict and the impact of a toxic culture,
the psychology behind it all, routes to resolution, how to develop
a Resolution Framework, how to resolve a toxic culture, how to
develop an internal mediation scheme and how to do a quick health
check on your organization. David has started a "Resolution
Movement"."
*Louisa Deboer, Global Employment Counsel, and Wellbeing Founder,
The Pause Before*
"I hope that employers will pick up a copy of this timely new
edition and reflect on the benefits of implementing a restorative
and humanistic 'Resolution Framework' in their workplace."
*Victoria Harris, Trustee, Mediation Hertfordshire & Programme
Manager, Civil Mediation Council*
"This Edition uses additional case studies and templates to show
how well the transformative Resolution Framework works. The book is
an invaluable source for any human resources or employee relations
professional."
*Peter Frost, Consultant, Employment Group, Herbert Smith Freehills
LLP*
"A gentle guide to a difficult topic; thought- provoking and
clear."
*Nicola Wood, Senior Independent Director, Information
Commissioner's Office*
"Active listening skills and recognising the consequences of
conflict has never felt more important. David Liddle has ably
convince the reader, of the need for Leaders to use mediation along
with the emotional and financial benefits of doing so."
*Sally Hopper, FCIPD, FRSA, MSc, Director of Human Resources,
Hertfordshire County Council*
"This is an essential book for organizations. David Liddle shares
his expertise and equips the readers to become proactive and
embrace positive dialogues, transform conflicts from dysfunctional
to functional, and achieve remarkable outcomes. David helps the
reader understand the causes and impact of conflicts, and how to
use efficient frameworks and tools for conflict management and
mediation."
*Ewa Hutmacher, CEO and co-founder, Snabbfoting*
"Especially useful are the Resolution Reflections. Don't skip them.
Answer the short pertinent questions. You will learn a lot. All
mediators not just workplace specialists will benefit for reading
this insightful and lively text."
*Stephen Walker, Mediator and author, S Walker Mediation*
"An antidote to the prevailing approach, Managing Conflict offers
step-by-step guidance to developing a more holistic,
mediation-centric approach called the Resolution Framework. HR
professionals, business leaders, lawyers, and labour representative
would benefit from the book's analysis of workplace conflict and
how to constructively manage conflict so that healthy, functional
relationships are not only maintained but can flourish in
workplaces."
*Tony Scida, Principal and Chief People Office, Re:Focus HR
Solutions Inc.*
"An antidote to the prevailing approach, Managing Conflict offers
step-by-step guidance to developing a more holistic,
mediation-centric approach called the Resolution Framework. HR
professionals, business leaders, lawyers, and labour representative
would benefit from the book's analysis of workplace conflict and
how to constructively manage conflict so that healthy, functional
relationships are not only maintained but can flourish in
workplaces."
*Sanja Moll, Mediator and Leadership Coach*
"I have to agree that we could "do workplace conflict better".
Listening, talking and collaboration through informal and formal
mediation instead of relying on the misery of our disciplinary and
grievance processes will surely serve everyone better. Get the
book!"
*Helen Goss, Partner, Boyes Turner LLP*
"The book is written in a fascinating way. This book describes
innovative strategic approaches to developing a culture of
sustainable conflict management that can promote positive
engagement of all parties, save costs, reduce stress, and increase
well-being."
*Aga Yamin, HR Expert*
"This book is a must read for all HR Professionals - it is a
comprehensive, easy to read textbook and made even better by being
very interactive with the reflection boxes throughout each chapter.
The book offers a real in-depth understanding of how conflict can
arise, the cost to a business (both monetary and psychologically)
and resolution options fully explained."
*Lisa Hodgkiss, Assoc CIPD, MIoL*
"A highly informative and inspiring book, which shows how conflict
can in fact be seen as something positive! This book should be read
by anyone who has to deal with conflict management - HR and
management alike."
*Petta G. Praschma, Employer branding enthusiast and Ambassador for
the Human Relations Collective*
"Such expertise and experience, all openly shared and backed with
good research and sound results; this edition is practical and for
any CPO/HRD"
*Amanda Harcus, Experienced HRD, Culture and Change Expert*
"The 2nd edition of Managing Conflict is the ultimate gift to HR
practitioners Liddle shares key takeaways with the reader;
including useful tests on toxic workplace culture, cost impact
analysis for ER matters and approaches to integrate mediation into
conflict scenarios. For anyone working in HR who has felt
disenfranchised, overwhelmed and just a bit stuck; this book is for
you."
*Shane O’Brien, Senior Employee Experience Manager, EMEA, MongoDB*
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