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Managing in Health and Social Care


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Table of Contents

Part 1: The Manager and the Team 1. Your Job as a Manager in Health and Social Care 2. Improving your Effectiveness as a Manager 3. Management and Leadership 4. Understanding Motivation 5. Values and Vision Part 2: Managing for Service Users 6. What do your Service Users Want? 7. Mapping the Service Environment 8. Engaging with Service Users 9. Managing Outcomes for Service Users Part 3: Managing Services 10. Managing Processes 11. Working with a Budget 12. Service Planning, Accountability and Risk Part 4: Managing Improvement 13. Quality in Services 14. Working with Standards 15. Management Control 16. Developing Effective Performance 17. Managing Change 18. Planning and Managing Projects

About the Author

Vivien Martin works in management and professional development at the University of Brighton Business School, UK. Julie Charlesworth is Lecturer in Public Management at The Open University, UK. Euan Henderson was formerly Professor of Educational Technology in The Open University Business School. He is currently a non-executive director of a primary care trust.


Praise for the first edition:

'This book will help service and project managers, and should be key to the development of local projects' management communities.' - Community Care

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