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Managing Tricky Workplace Situations
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Written by bestselling authors Neil Flanagan and Jarvis Finger, Managing Tricky Workplace Situations provides expert advice to managers about a wide range of challenging workplace situations. Topics include how to deal with complaints and disputes, how to win the loyalty and trust of your team, and how to implement effective performance management systems. There's lots of information about building a positive workplace, and how to negotiate with difficult or obstructive people. Part of the new Australian Business Essentials series, this superbly organised reference is presented in a clear, step-by-step fashion, with cross-references to help readers navigate between different topics. The unique format is easy to read and refreshingly free of management jargon. Managing Tricky Workplace Situations is part of Australian Business Essentials, a unique series of pocket business guides written specifically for Australian businesses and organisations.
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Table of Contents

* Chapter One: Working with Difficult People; * Chapter Two: Building Your Communication Skills; * Chapter Three: Dealing with Workplace Conflict; * Chapter Four: Managing Employee Performance; * Chapter Five: Managing Tricky Situations

About the Author

Neil Flanagan, BA, B Ed St, M Ed Admin, PhD, is a highly regarded management strategist, motivational speaker and bestselling author. His drive-time radio program was syndicated nationally, and he continues to contribute articles to media in Australia. Jarvis Finger, BA, B Ed, M Ed Admin, FACEL, FQIEA, AFAIM, is a well-known author and editor. A former executive manager in one of Australia's largest public organisations, he is author of a range of management books and regular magazine contributor.

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