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Managing Your Outsourced It Services Provider
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Table of Contents

The Organization of IT Services Providers The Profit-and-Loss Constraints on IT Services Providers Providers' Tactics and Tricks for Hitting P&L Targets The Operational Parameters of IT Services Providers The Organization of IT Services Receivers Selecting Your IT Services Provider Understanding Your IT Services Provider Mapping and Managing Your Service Providers The Captive Center Alternative Your Exit Plan Opting for a Single IT Services Provider

About the Author

Venkatesh Upadrista is a global client executive at CapgeminiFinancial Services in Amsterdam. He was formerly a global solutions manager atTata Consultancy Services, a client partner at Wipro Services, a CIO partner atMcKinsey & Co., and a manager at Cognizant Technology Solutions. He is theauthor of Managing Offshore DevelopmentProjects and Distributed Agile: TheProven Agile Software Development Approach and Toolkit for GeographicallyDispersed Teams. Upadrista took his degree in mathematics and computerscience from Andhra University.

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