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Marketing Strategy
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Table of Contents

1 Marketing Strategy: A First Principles Approach.- Part 1 All Customers Differ.- 2 Marketing Principle #1: All Customers Differ Managing Customer Heterogeneity.- Part 2 All Customers Change.- 3 Marketing Principle #2: All Customers Change Managing Customer Dynamics.- Part 3 All Competitors React.- 4 Marketing Principle #3: All Competitors React Managing Sustainable Competitive Advantage.- 5 Marketing Principle #3: Managing Brand-based Sustainable Competitive Advantage.- 6 Marketing Principle #3: Managing Offering-based Sustainable Competitive Advantages.- 7 Marketing Principle #3: Managing Relationship-based Sustainable Competitive Advantage.- Part 4 All Resources are Limited.- 8 Marketing Principle #4: All Resources Are Limited Managing Resource Trade-offs.- 9 Marketing Strategy: Implementing Marketing Principles and Data Analytics.

About the Author

Robert W. Palmatier is Professor of Marketing, and he holds the John C. Narver Chair of Business Administration at the University of Washington's Foster School of Business. He is also the founder and research director of UW's Center for Sales and Marketing Strategy, and Editor-in-Chief of The Journal of the Academy of Marketing Science. Hari Sridhar is the Center for Executive Development Professor of Marketing at Texas A&M University, Associate Research Director, and Director of Customer Analytics at the Institute for Study of Business Markets (ISBM), and a winner of the Varadarajan Award for Early Career Contributions to Marketing Strategy Research.

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