Essentials of Good Practice - Effective Communication - First Contact and Short Exchanges - Sharing Information and Offering Advice - Help over the Telephone - Helping Other People: A Positive Framework - Understanding and Extending the Perspective of Clients - Goal Setting and Action Planning - Helping Through Group Work - Running a Group - Specific Applications in Brief - Safe Practice for Yourself, Your Team and Your Clients - Appendix - Index
JENNIE and LANCE LINDON are both Chartered Psychologists. Jennie runs her own business as a trainer, consultant and writer, specialising in work with social services, care and education. Lance is a Managing Consultant with the PA Consultancy Group, working with organisations and teams in public services and business. Jennie and Lance have run training courses individually and together covering communication and counselling skills within both public and private sectors.