Introduction. 1. Mediation, Alternative Dispute Resolution and some essential principles defined. 2. Listening skills. 3. Questioning skills. 4. Providing a mirror to the client. 5. Some more advanced level strategies. 6. Managing high conflict and emotion. 7. Responding to difficult questions and behaviour. References. Index.
Concise guide to the core skills and strategies of mediation that can be used to resolve conflict in many different dispute contexts
Tony Whatling has over twenty-five years' experience of mediation practice and has trained hundreds of mediators in Family, Community, Health Care Complaints, Victim Offender and Workplace Mediation. He has published widely on the subject of mediation, has presented papers and workshops at international conferences and is a professional practice consultant to a number of mediation services. He has designed and delivered training to over 1,000 Muslim mediators in the UK, Pakistan, India, USA, Canada, Kenya, Uganda, Tanzania, Portugal, Syria and Afghanistan.
Tony Whatling has done exactly what he set out to do: to offer a
straightforward, comprehensive description of core mediation skills
and strategies... The many
examples that are included in the book as a whole bring the
mediation process to life, endorse the power of core mediation
skills and provide encouragement and a reminder to all mediators to
practise and develop those skills in order to be effective in
helping people to take charge and resolve conflicts positively for
themselves. It deserves a place on all our bookshelves.
*Family Law*
Tony Whatling has written this book to fill a gap he identified in
mediation-related literature. Whilst books on conflict theory,
legal issues, and how to manage the mediation process and its
stages abound, it is the author's contention that there are but few
works offering a 'straightforward, comprehensive collection of
mediator skills and strategies'. Whether he is correct in his
assessment or not, there can be little doubt that mediation
practitioners should be glad that he made it, for he has produced a
fine book to plug the hole. The book may be a practical guide, but
it is more than just a 'how to' manual. Whatling shares with the
reader the assumptions and principles which inform his practice and
his thinking.
*Mediation Digest*
A positive "gem" of insight and wisdom! Tony Whatling draws on
nearly three decades of experience as a mediator and trainer to
explain in simple phraseology a variety of mediation models; the
skills that accompany them and their appropriate use...There is
value for everyone in this book from those individuals in the
process of training or recently qualified, to experienced
mediators. The publication includes plenty to refresh knowledge,
review skills and acquire alternative perspectives... The author
achieves simplicity with thoroughness; easy to read yet with
observations based on a wealth of personal experience and
expertise.
*Academy of Experts Journal*
This is an excellent practice guide to mediation, which will be of
benefit to anyone working in public or private law who has to
mediate between two or more parties, even if not carrying out full
'mediation'. In a short text, the author initially takes the reader
through the essential principles of mediation (voluntary
participation, neutrality, impartiality and confidentiality),
discusses various models of processes in mediation and the
attributes of mediators, before going on to consider more detailed
issues. He uses examples all through the text.
*CAFCASS*
The reader of this book is indeed fortunate to have the benefit of
Tony Whatling's unique wealth of mediation practice, training and
teaching experience distilled so accessibly. This clear and
comprehensive exposition of mediator skills and strategies,
enriched both by vivid concrete examples and the theoretical
literature, is essential reading for anyone wishing to acquire and
enhance their mediation expertise.
*Marian Roberts, Visiting Fellow, Department of Law, London School
of Economics, and author of Developing the Craft of Mediation*
Tony Whatling gathers together pearls of wisdom which he has been
passing on to mediation trainees and colleagues for over three
decades. His book is remarkably comprehensive, yet very easy to
read. For a trainee or inexperienced mediator it will be absolutely
invaluable. It affords the opportunity to experienced mediators to
refresh, hone and acquire skills in a thoroughly enjoyable read
which I unhesitatingly recommend.
*Margot Moffit, Family Law solicitor, family mediator and trainer*
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