Acknowledgments Glossary Introduction Book Content Terminology Sequences of Questions SECTION I: The S Questions Model - Theory Chapter 1: Introduction and Purpose of the S Questions Model The S Questions Model Premise on Which the S Questions Model Has Been Developed Outline Summary of the Model The S Questions Model The Purpose of Mediation Questions Perspective and Paradigm Chapter 2: How We Process and Communicate Information How Information Is Processed Factors That Contribute to the Information That We Process The NLP Model of Communication Our Created Paradigm Becomes Our Reference Point for Interpreting Information How We Communicate Information to Others Distortion, Deletion and Generalization When Communicating to Others The Surface Structure Language We Use When We Communicate with Others Using Mediation Questions to Create a Paradigm Shift Chapter 3: Working with the Brain in Mediation The Brain Working with the Avoid-threat Reflex in Mediation SECTION 2: Practical Application of the S Questions Model Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions Methodology Chapter 5: The S Questions Model Applied to a Mediation Process Reflective Preparation for Questions The S Questions Model S Questions Model Applied to Initial Separate Meeting S Questions Model Applied to Joint Meeting SECTION 3: Practical Application of S1, S2 and S3 Questions Chapter 6: S1: The Subject Matter Dimension of Questions Chapter 7: S2: The Structure Dimension of Questions Chapter 8: S3: The Seeking Information Dimension of Questions SECTION 4: Practical Application of S4 Questions Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions 91 S4: The Shift Thinking Dimension of Questions Chapter 10: S4: Journey of Inference Questions S4: The Shift Thinking Dimension of Questions - Journey of Inference Questions How Do Journey of Inference Questions Work? When to Ask Journey of Inference Questions Methodology Chapter 11: S4: Neuro-Linguistic Programming Questions S4: The Shift Thinking Dimension of Questions - Neuro-Linguistic Programming Questions How Do Neuro-Linguistic Programming Questions Work? When to Ask Neuro-Linguistic Programming-based Questions Methodology Chapter 12: S4: Distinction and Difference Questions S4: The Shift Thinking Dimension of Questions - Distinction and Difference Questions How Do Distinction and Difference Questions Work? When to Ask Distinction and Difference Questions Methodology Chapter 13: S4: Reflective Connecting Questions S4: The Shift Thinking Dimension of Questions - Reflective Connecting Questions How Do Reflective Connecting Questions Work? When to Ask Reflective Connecting Questions Methodology Chapter 14: S4: Cognitive Elements-based Questions S4: The Shift Thinking Dimension of Questions - Cognitive Elements-Based Questions How Do Cognitive Elements-based Questions Work? When to Ask Cognitive Elements-based Questions Methodology Chapter 15: S4: Other People Questions S4: The Shift Thinking Dimension of Questions - Other People Questions How Do Other People Questions Work? When to Ask Other People Questions Methodology Chapter 16: S4: Underlying Interests Questions S4: The Shift Thinking Dimension of Questions - Underlying Interests Questions How Do Underlying Interests Questions Work? When to Ask Underlying Interests Questions Methodology Chapter 17: S4: Future Focus Questions S4: The Shift Thinking Dimension of Questions - Future Focus Questions How Do Future Focus Questions Work? When to Ask Future Focus Questions Methodology Endnotes Index About the Authors A Note about the Publisher
Learn how to formulate and ask penetrating, paradigm-shifting questions for successful outcomes in any conflict
Gerry O'Sullivan is a mediator, trainer, and facilitator with over 30 years of experience in conflict resolution and training. She is an advanced member of the Mediators' Institute of Ireland (MII) and is a member of the US-based Mediators Beyond Borders Consultants Team. She has delivered training internationally with Lawyers Without Borders, in partnership with the Director of Training from CEDR, UK. Gerry delivers accredited Certified Professional Mediation Training in Ireland and has delivered mediation training for the University of Limerick's Masters in Peace and Development program, and she was involved in the development of mediation training in the Law Faculty of Griffith College, Ireland. Gerry is Director of O'Sullivan Solutions and she lives on the southwest coast of Ireland.