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Meeting Excellence
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Table of Contents

Preface vii PART 1: PREPARING FOR THE MEETING. 1. Is This Meeting Necessary? 3 2. Preparing for Your Next Meeting 5 3. How to Prepare an Action Agenda 11 4. Defining Team Meeting Roles 16 5. How to Integrate a New Member 21 6. When a Member Leaves the Team 24 7. Establishing Your Team?s Ground Rules 28 8. Components of a New Team Kick-Off Meeting 32 9. Planning an Off-Site Meeting That?s On Target 37 10. Your Opening Act: Setting the Tone for an Excellent Meeting 42 11. E-Mail Excellence 45 PART 2: FACILITATING THE MEETING. 12. Meeting Time Management: When to Meet, How Long to Meet, and When to Take a Break 51 13. Staying on Track 55 14. How to Get Effective Participation 59 15. Building a Foundation of Trust 66 16. Communicating in a Videoconference 69 17. Teleconference Tips 73 18. Achieving Clear Communication in a Multicultural Meeting 77 19. How to Make a Decision 83 20. Presenting at a Team Meeting 93 21. Resolving Conflicts in a Team Meeting 103 22. Responding to Nonverbal Communication 108 23. Managing Meeting Monsters: Dealing with Difficult Behavior in Team Meetings 112 24. Serious Fun at Team Meetings? You?re Kidding! 118 25. Eating Well = Meeting Well 130 PART 3: CLOSING AND FOLLOWING UP ON THE MEETING. 26. Ending Meetings On Time and On Target 137 27. Meeting Evaluation: A Two-Minute Drill 139 28. Meeting Evaluation: A Five-Minute Activity 141 29. Meeting Evaluation: A Ten-Minute Assessment 144 30. Meeting Notes: Capturing the Essence of Your Meeting 147 31. Getting Action on Action Items 150 32. After-Meeting Actions 153 33. Managing External Communications 156 PART 4: RESOURCES. A. Web-Based Meeting Tools 167 B. The Seven Sins of Deadly Meetings 171 C. Are You a Meeting Marvel? A Self-Test for Meeting Participants 181 D. What Would You Do? Problem Situations for Meeting Facilitators 184 E. Meeting Excellence: Your Final Exam 190 F. Annotated Bibliography of Meeting Resources 202 About the Authors 207 Index 209

About the Author

Glenn M. Parker is president of Glenn M. Parker Associates and has helped create high-performance teams at a diverse range of organizations, from pharmaceutical companies such as Novartis and?Merck, to industrial organizations such as Pratt & Whitney and Sun Microsystems, to government agencies such as the Coast Guard,?and the National Institutes of Health. He is author of Cross-Functional Teams (Jossey-Bass), which has sold over 100,000 copies in various editions. Bob Hoffman is Executive Director for?Organizational Development in the Oncology Business Unit of Novartis Pharmaceuticals.

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