Table of Contents

Introduction. 1. The Project Manager. The Client. Initial Concerns. Project Charter and Requirements. 2. The Work Breakdown Structure. The Draft Solution. Draft Implementation Vision. Draft Time Line. Assessing Risk. Scope. Assumptions. Pricing. Review. Delivering the Proposal. The Contract. 3. The Internal Kickoff. The Project Team Interviews. Setting up Shop. Client KickOff. 4. The Approach Document. Launching the software development cycle. Implementation scoping. Phase 2 Project Plan. 5. High-Level Design. Proof of Concept. Low-Level Design. Preconstruction. Construction. Internal Testing. 6. Proliferation planning. Site Readiness Checklist. Data Transfer. User Education. Software Releases. 7. Networking. Site Wiring. Backup and Recovery. High Availability. Operations. The Internet. 8. Application Unit Testing. System Testing. System Alpha and Beta Testing. User Acceptance Testing. Phase 3 Proposal. 9. Staging. Scoping the Staging. 10. Pilots. Change Management. Gold Master. 11. The Command center. Support desk start-up. Switch-over. Performance Tuning. Epilogue. Appendix A - Technical Stuff. Client-Server Overview. Client-Server Services. Client-Server Functionality. The Session. The Presentation. The Application Layer. TCP/IP. The Client-Server Application. The Internet. Appendix B - Project Management. Work Breakdown Structure. Network Diagram. Gantt Chart. Glossary. Index.