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Modern Guide to GP Consulting

The Modern Guide to GP Consulting: Six S for Success is a straightforward guide for all healthcare professionals wanting to improve the way they communicate with their patients. It provides a highly practical framework to improve consultations, with a focus on the status, story, summarising, sharing, securing and sanity model. Adopting an open, non-prescriptive approach, these ideologies are easily integrated into different working styles, and patient narratives illuminate key concepts and bring the topic to life. The basic fundamental principles can be applied in daily practice and Clinical Skills Assessment, enhancing the balance between the analytical and the intuitive when consulting with patients. 'The ability to listen, think and respond sensitively and effectively are essential skills for anyone to have, whatever his or her business. In the medical profession, it is vital that these abilities are active at all times. To be attuned to the needs, desires and concerns of others plays a huge role in managing the well-being of patients, their relatives and their friends. It is crucial these skills are always at the forefront of the medic's toolkit. It is all too easy to treat the physical ailments and ignore the psychological issues that may also be an integral part of the problems themselves.' From the Preface 'Six S for Success provides a fresh, sound and simple framework to improve the way we communicate with our patients ...This book is clear and easy to follow in language that all of us understand. It is an invaluable source of refreshment, inspiration, education and refl ection. I recommend it to all clinicians.' Professor Abdol Tavabie, in his Foreword 'Insight and self-awareness matter most. This book is a goldmine of robust good sense for doctors.' Sir Edward Clay, in his Foreword
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Table of Contents

Foreword by Professor Abdol Tavabie. Foreword by Sir Edward Clay. About the authors. Acknowledgements. Note to the reader. Introduction. Chapter 1: Status. What is status? Story 1 - Showing an interest. Story 2 - We're all in this together. Physical status. Story 3 - Making judgments on what we see. Vocal status. Story 4 - It's not what you say, it's the way that you say it. Emotional status. Story 5 - Empathy and understanding. Key points. Communication exercise. Chapter 2: Story. What is story? Story 1 - Making the connection. Story 2 - The golden first minute. Story 3 - I am listening. Story 4 - What are you really worried about? Story 5 - Cultural differences. Story 6 - A story shared. Story 7 - Doctor Who? Key Points. Communication exercise. Chapter 3: Summarising. What is summarising? Story 1 - 'Did the doc hear all that I said?' Story 2 - 'I want antibiotics! The last doctor missed my tonsillitis!' Story 3 - A sudden realisation. Story 4 - So many problems! Story 5 - The hidden agenda. Story 6 - 'It's what makes being a doctor so much fun!' Key points. Communication exercise. Chapter 4: Sharing. What is sharing? Story 1 - Managing a problem, rather than a diagnosis. Story 2 - A simple case of high cholesterol? Story 3 - 'I don't know what it is'. Story 4 - A specialist's viewpoint. A difference of opinions - a doctor's perspective. Story 5 - 'I want more time off work'. A difference of opinions - a patient's perspective. Story 6 - 'Those pills are causing my rash'. Key points. Communication exercise. Chapter 5: Securing. What is securing? Story 1 - Telephone consulting. Story 2 - Home visits. Story 3 - The use of 'time'. Story 4 - 'I can't get through to my GP!' Story 5 - How much do I need to record? Story 6 - The challenges of working part-time. Key points. Communication exercise. Chapter 6: Sanity. What is sanity? Dialogue 1 - What puts you under pressure? Dialogue 2 - Perspective and confidence. Dialogue 3 - Looking after ourselves and preventing 'burnout'. Dialogue 4 - Maintaining focus. Dialogue 5 - Putting theory into practice. Key points. Communication exercise. Summary. References. Index.

About the Author

ALEX WATSON General Practitioner Ashtead and Leatherhead, Surrey and DAVID GILLESPIE Actor, Writer, Producer Corporate Coach and Co- founder, Th e Speechworks


"This book is a gold mine of robust good sense for doctors." -Sir Edward Clay " original and insightful invaluable source of refreshment, inspiration, education and reflection. I recommend it to all clinicians." -Professor Abdol Tavabie

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