Katia Tieleman is a professor at the Vlerick Leuven Gent Management School and is connected to Harvard Law School. She is an international trainer and expert in the field of negotiating, conflict management, leadership and coaching. She has worked with a variety of international corporations, amongst which a number of Fortune 500 companies, and international organisations such as the UN, the OECD, the European Union and the World Bank. Katia has lived and worked in a variety of countries in Europe, Asia and North and South America. Professor Marc Buelens is Partner and Full Professor at Vlerick Leuven Gent Management School and is a Doctor in Industrial Psychology at Ghent University. Buelens currently teaches General Management and Organisation at both the School and the University. He has written and published several books and numerous essays.