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The Tactics Action Planning System. Product Development. Manufacturing and Quality Assurance. Administration. Recruiting and Training. Enhancing Sales Effectiveness. Enhancing Service Delivery. Fulfillment and Distribution. Customer Service. Leadership. Making This Happen in Your Organization. Appendices. Glossary. Index.

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Wally Bock and Jeff Senne are the authors of Net Income: Cut Costs, Boost Profits, and Enhance Operations Online, published by Wiley.

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