About the Author

Chris Voss is one of the preeminent practitioners and professors of negotiation skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. He currently teaches at the University of Southern California's Marshall School of Business and Georgetown University's McDonough School of Business, and has lectured at other leading universities, including Harvard Law School, the MIT Sloan School of Management, and Northwestern University's Kellogg School of Management.

Tahl Raz uncovers big ideas and great stories that ignite change and growth in people and organizations. He is an award-winning journalist and co-author of the New York Times bestseller Never Eat Alone. When not researching or writing, he coaches executives, lectures widely on the forces transforming the new world of work, and serves as an editorial consultant for several national firms. He invites readers to e-mail him at tr@tahlraz.com and to visit his website at www.tahlraz.com.

Reviews

Former FBI Hostage Negotiator Chris Voss has few equals when it comes to high stakes negotiations. Whether for your business or your personal life, his techniques work." - Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller, What Every Body is SayingChris Voss's NEVER SPLIT THE DIFFERENCE is a different kind of business book -one that emphasizes the importance of emotional intelligence without sacrificing deal-making power. It comes from the pen of a former hostage negotiator - someone who couldn't take no for an answer - which makes it fascinating reading. But it's also eminently practical. In these pages, you will find the techniques for getting the deal you want. - -Daniel H. Pink, author of To Sell Is Human and Drive -Daniel H. Pink, author of To Sell Is Human and Drive Daniel H. Pink, author of To Sell Is Human and DriveThis book blew my mind. It's a riveting read, full of instantly actionable advice-not just for high-stakes situations, but also for handling everyday conflicts at work and at home. - Adam Grant, author of Originals and Give and TakeVoss reveals everything you need to know about negotiating for success... It's the next leap forward for those who memorized Fisher and Ury's classic Getting to Yes. - BooklistChatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations. - Publishers Weekly"Your business--basically your entire life--comes down to your performance in crucial conversations, and these tools will give you the edge you need... It's required reading for my employees because I use the lessons in this book every single day, and I want them to, too." - Jason McCarthy, CEO of Goruck"Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between." - Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast"It's rare that a book is so gripping and entertaining while still being actionable and applicable." - Inc."A business book you won't be able to put down." - Fortune