Table of Contents

UNIT I: EVOLUTION OF CASE MANAGEMENT

1. Evolution of Nursing Case Management in a Changing Health Care System
2. Historical Perspective of Nursing Care Delivery Models within the Hospital Setting
3. Historical Development of Case Management

UNIT II: CONTEMPORARY MODELS OF CASE MANAGEMENT

4. Dimensions of Nursing Case Management
5. Two Strategies for Managing Care: Care Management and Case Management
6. Disease Management: Applying Systems Thinking to Quality Patient Care Delivery

UNIT III: CONTEMPORARY MODELS OF CASE MANAGEMENT- WITHIN-THE-WALLS CASE MANAGEMENT

7. Within-the-Walls Case Management: An Acute Care-Based Nursing Case Management Model
8. Collaborative Models of Case Management
9. Case Management: A Process Not a Person
10. The University of Colorado Hospital Psychiatric Service Health Case Management Model: An Innovative Approach to Client-Centered Care

UNIT IV: CONTEMPORARY CASE MANAGEMENT: BEYOND-THE-WALLS CASE MANAGEMENT

11. Beyond-the-Walls Case Management
12. Outcomes of Community-Based Nurse Case Management Programs
13. Integrated Case Management Model
14. A Faculty Case Management Practice Based in a College of Nursing
15. A Model of Emergency Department Case Management: Developing Strategies and Outcomes

UNIT V: ADDRESSING HEALTH CARE DELIVERY THROUGH CASE MANAGEMENT: PUBLIC POLICY IMPLICATIONS

16. Patient Demographic Affecting Health Care
17. The Business of Health Care and the Prospective Payment System
18. Patient Mix and Cost Related to Length of Hospital Stay
19. Case Management Legislation: National Attempts to Provide Efficient Health Care
20. The Managed Care Market: Nurse Case Management as a Strategy for Success
21. Financing Health Care in the U.S.: Economic and Policy Implications
22. Public Policy, and Community-Based Case Management: The Nurse-Family Partnership

UNIT VI: THE PLANNING PROCESS: DEVELOPING COLLABORATIVE RELATIONSHIPS

23. Assessing the System and Creating an Environment for Change
24. Case Management Education: Preparing for Successful Implementation
25. The Competency Outcomes and Performance Assessment Model Applied to Nursing Case Management Systems
26. The Role of the Nurse Case Manager
27. Credentialing for Case Management: Licensure, Certification, Certificate Programs, and Accreditation
28. Facilitating Educational and Career Mobility: Online Case Management

UNIV VII: IMPLEMENTATION: TAKING A SYSTEMS PROCESS APPROACH

29. The Cast of Characters
30. Variations Within Clinical Settings
31. Brainstorming: Development of the Multidisciplinary Action Plan (MAP)
32. Interdisciplinary Care Planning and Documentation using NIC and NOC
33. Ethical Issues in Case Management
34. Case Management and Information Technology
35. NEW! Telehealth Applications for Case Management
36. Compliance and Regulation

UNIT VIII: EVALUATION, OUTCOMES MEASUREMENT, AND RESEARCH: IMPORTANT COMPONENTS OF DECISION MAKING

37. Key Functions and Direct Outcomes of Case Management
38. NEW! Case Management: Life at the Intersection of Margin and Mission
39. NEW! Maximizing Reimbursement through Accurate Documentation and Coding
40. The Data-Driven Health Care Environment: Methods of Gathering and Presenting Relevant Data About Health Care Systems
41. The Importance of Research in the Evaluation Process
42. Documentation of Quality Care
43. The Link Between Continuous Quality Improvement and Case Management
44. Job Satisfaction
45. Nurse Case Manager Job Characteristics and Effects on Well-Being
46. Measuring Cost-Effectiveness
47. Case Management Evaluation: The Use of the Cost-Effectiveness Analysis Method
48. Linking the Restructuring of Nursing Care With Outcomes: Conceptualizing the Effects of Nursing Case Management using Measurement and Logic Models
49. An Overview of Assessing Health Through Quality of Life Indicators
50. NEW! Effective Management Tools for Case Management Leaders: Strategy Maps and Balanced Scorecards, A Case Study
51. Outcomes Effectiveness and Evidence-Based Practice
52. The Carondelet Community-Based Nurse Case Management Program: Yesterday, Today & Tomorrow