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Operational support and analysis

ITIL Intermediate Capability Handbook

By Stationery Office, Alison Cartlidge, The Stationery Office (Edited by)

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Format: Paperback, 1 pages
Other Information: col. figs
Published In: United Kingdom, 04 November 2013
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
EAN: 9780113314294
ISBN: 0113314299
Publisher: TSO
Age Range: 15+ years
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