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Operations Management
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Table of Contents

Chapter 1: Competitive Operations for the Global Arena Operations Customer Value Strategy and Competitiveness From Strategy to Structure Chapter 2: Designing the Transformation System Forms of Transformation Systems Selection of a Transformation System Chapter 3: Monitoring and Controlling the Transformation System Monitoring and Control Process Monitoring Process Control Controlling Service Quality Chapter 4: Six Sigma for Improving the Tranformation System Approaches for Process Improvement Business Process Design (Reengineering) Six Sigma and the DMAIC Improvement Process Example Six Sigma Project The De?ne Phase The Measure Phase The Analyze Phase The Improve Phase The Control Phase Six Sigma In Practice Chapter 5: Lean Operations Improve Tranformation System Value History and Philosophy of Lean Traditional Systems Compared with Lean Specify Value Identify the Value Stream Make Value Flow Pull Value Through the Value Stream Pursue Perfection Bene?ts of Lean Lean Six Sigma Chapter 6: Project Management and the Transformation System De?ning a Project Planning the Project Scheduling the Project Controlling the Project: Earned Value Chapter 7: Managing Supply Chain Logistics and Inventories De?ning Supply Chain Management Supply Chain Strategy Supply Chain Design Outsourcing and Global Sourcing Inventory Management Role of Information Technology Successful Supply Chain Management The Beer Game The Economic Order Quantity Model Chapter 8: Capacity Management through Location and Scheduling Long-term Capacity Planning Location Planning Strategies Short-term Capacity Planning Forecasting Forecasting Purposes and Methods Time Series Analysis Causal Forecasting with Regression Locating Pure Services Effectively Utilizing Capacity Through Schedule Management Cases Index

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