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Operations Management


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Table of Contents

PART ONE: Operations Management. 1. Introduction to Operations Management. S1. Operational Decision-Making Tools: Decision Analysis. 2. Quality Management. 3. Statistical Process Control. S3. Operational Decision-Making Tools: Acceptance Sampling. 4. Product Design. 5. Service Design. 6. Processes and Technology. 7. Capacity and Facilities. S7. Operational Decision-Making Tools: Facility Location Models. 8. Human Resources. S8. Operational Decision-Making Tools: Work Measurement. 9. Project Management. PART TWO: Supply Chain Management. 10. Supply Chain Management Strategy and Design. 11. Global Supply Chain Procurement and Distribution. S11. Operational Decision-Making Tools: Transportation and Transshipment Models. 12. Forecasting. 13. Inventory Management. S13. Operational Decision-Making Tools: Simulation. 14. Sales and Operations Planning. S14. Operational Decision-Making Tools: Linear Programming. 15. Resource Planning. 16. Lean Systems. 17. Scheduling. Appendix A-Normal Curve Areas. Solution to Selected Odd-Numbered Problems. Index.

About the Author

Bernard W. Taylor III is the Pamplin Professor of Management Science and Head of the Department of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University. He received a Ph.D. and an M.B.A. from the University of Georgia and a B.I.E. from the Georgia Institute of Technology. He is the author of the book Introduction to Management Science (9th ed.) and co-author of Management Science (4th ed.), both published by Prentice Hall. Dr. Taylor has published over 80 articles in such journals as Operations Research, Management Science, Decision Sciences, IIE Transactions, Journal of the Operational Research Society, Computers and Operations Research, Omega, and the International Journal of Production Research, among others. Roberta S. Russell is a Professor of Business Information Technology in the Pamplin College of Business at Virginia Polytechnic Institute and State University and Director of the Center for Services Science, Quality and Innovation ( She received a Ph.D. from Virginia Polytechnic Institute and State University, an M.B.A. from Old Dominion University, and a B.S. degree from Virginia Polytechnic Institute and State University. Dr. Russell's primary research and teaching interests are in the areas of production and operations management, service operations management, scheduling, and quality. She has published in Decision Sciences, IIE Transactions, International Journal of Production Research, Material Flow, Business Horizons, Annals of Operations Research, Computers and Operations Research, and others. She is also co-author of the Prentice Hall book. Service Management and Operations.


" is a very convientient and comprehensive textbook for students...I recommend this book for supply chain managers" (Supply Management, January 8th 2009)

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