1.Introduction to Operations Management 2.Competitiveness, Strategy, and Productivity 3.Forecasting 4.Product and Service Design Supplement: Reliability 5.Strategic Capacity Planning for Products and Services Supplement: Decision Theory 6.Process Selection and Facilities Layout 7.Work Design and Measurement Supplement: Learning Curves 8.Location Planning and Analysis Supplement: The Transportation Model 9.Management of Quality 10.Quality Control Supplement: Acceptance Sampling 11.Aggregate Planning and Master Scheduling 12.MRP and ERP 13.Inventory Management 14.JIT and Lean Operations Supplement: Maintenance 15.Supply Chain Management 16.Scheduling 17.Project Management 18.Management of Waiting Lines 19.Linear Programming Appendix A Answers to Selected Problems Appendix B Tables Appendix C Working with the Normal Distribution Company Index Subject Index
Associate professor of Decision Sciences in the College of Business at Rochester Institute of Technology. He teaches graduate and undergraduate courses in operations management and management science. Dr. Stevenson is the author of textbooks in management science, statistics, and operations management. His articles have appeared in Management Science, Decision Sciences, Quality Progress, and other journals. He received a bachelor's degree in industrial engineering, an MBA, and a Ph.D. in production/operations management, from Syracuse University.