PART 1 INTRODUCTION 1 1 What is organisational behaviour? 3 PART 2 MANAGING INDIVIDUAL BEHAVIOUR AND PERFORMANCE 39 2 Individual attributes and their effects on job performance 41 3 Motivation and empowerment 79 4 Learning, reinforcement and self ]management 123 5 Job design, goal setting and flexible work arrangements 163 PART 3 MANAGING GROUP DYNAMICS AND TEAM PERFORMANCE 207 6 Groups and group dynamics 209 7 Teamwork and team building 247 PART 4 MANAGING ORGANISATIONAL PROCESSES AND PERFORMANCE 283 8 Organisational structure and design 285 9 Organisational culture 331 10 Power, politics and influence in organisations 363 11 Leadership 401 12 Decision making 453 13 Communication, conflict and negotiation in organisations 491 14 Organisational change and innovation 527 PART 5 CASE STUDIES 561 1 The Princess Polly story 562 2 Management style and employee-management relations 564 3 Manukau Water: it's not only about pipes 567 4 Woolworths: what it DOES take 570 Glossary 573 Index 586
Professor Jack Wood (PhD, Alberta, Canada) has held numerous senior management positions in higher education, including Deputy Vice ]Chancellor International and Corporate at Central Queensland University; Professor of Management, Associate Dean International and Director of International Programs within the Faculty of Business and Economics at Monash University; MBA Director at both the University of Sydney and Monash University; and he was the Foundation Professor in Management at Monash-Mt Eliza Business School. He has published over ninety articles on management education, and is the author of and a contributor to a number of books in this field. His major research interests are knowledge management, the virtual workplace, work time options and improvements to the performance of Australian expatriate management, with special reference to Asia. He has been an Australian delegate to Asia-Pacific Economic Cooperation (APEC) meetings in Osaka, Japan, and has also worked as a consultant for the Organisation for Economic Co ]operation and Development (OECD) in Paris and for the New Ways to Work organisation in San Francisco. Jack Wood has served as an executive member of the Australia and New Zealand Academy of Management (ANZAM) for a number of years. Dr Rachid Zeffane BSc Economics (Algiers), MSc (Management) and PhD (Management and Organisational Behaviour) (Wales) is Associate Professor in Management (and formerly Chairman) of the Department of Management, Marketing and Public Administration in the College of Business Administration, University of Sharjah, United Arab Emirates. He was formerly Associate Professor in Management at the Bowater School of Management and Marketing, Deakin University, and has also held academic positions at Griffith University (Qld) and the University of Newcastle (NSW). He has extensive national and international experience in teaching and research in the areas of organisational behaviour and management at both undergraduate and postgraduate levels, and has also led several executive programs. He has over fifty publications in international journals, including two papers selected for the prestigious Classic Research in Management, edited by Professor Derek Pugh (1998). His research work appears in leading international journals such as the International Journal of Human Resource Management, Journal of Management Studies, Social Science Research, Organization Studies, Human Systems Management and the International Journal of Employment Relations. He has also consulted to major Australian organisations on a variety of management ]related issues and projects. Michele Fromholtz is an Adjunct Lecturer in Management at Charles Sturt University, New South Wales. She holds a BBA, a BA, a MPA and a GradCertUnivLearn&Teach. She has been employed in public sector organisations and involved in several community organisations. She has also served on boards of directors for a local Business Enterprise Centre, a Chamber of Commerce and Industry, and a Writers Centre. Most of her consultancy and research work has been in the areas of human behaviour in regional and community development. She also has a strong interest in organisational culture and workplace folklore, and the decision ]making behaviour of public policy implementers. Dr Retha Wiesner is Deputy Director of the Australian Centre for Sustainable Business and Development (ACSBD), and Associate Professor in the School of Management and Enterprise at the University of Southern Queensland. Retha's research and scholarly focus is on how business leaders can propel their businesses and maximise performance outcomes for their firms through entrepreneurial strategies and high performance management and organisational behaviour strategies. She has led large research and development projects of over $5 million in the last five years. She has published extensively in Australia and overseas, and is actively involved as a research consultant in Australian organisations. She has co ]authored nine books in the areas of organisational behaviour, management and human resource management. Dr Rachel Morrison was awarded her PhD in organisational psychology from Massey University (NZ) after completing postgraduate and professional qualifications in applied psychology at Auckland University (NZ). She currently teaches undergraduate and postgraduate organisational behaviour within the Faculty of Business and Law, AUT University (NZ). She has published articles in a variety of academic management and psychology journals, and has co ]edited two books: Friends and Enemies in Organizations: A Work Psychology Perspective and Relationships in Organizations: A Work Psychology Perspective, authoring several chapters within these volumes. Her research interests include relationships in the workplace, gender and equity issues, virtual social networks, work-life balance, and social capital and liabilities. Aharon Factor (BSc, MSc, PhD) began his academic career studying at Kings College, University of London, and holds a PhD from the Aarhus Business School, University of Aarhus, in Denmark. He has a diverse working background with experience as a sustainability consultant and subsequent engagement with academic teaching and research. He currently works as a lecturer in business sustainability at Swinburne University of Technology, and previously at Curtin University of Technology and the University of New England. His field of research is focused upon the sustainability behaviours of Australian small- and medium-sized businesses. He has worked in this area with the Australian Government in Canberra and the Australian Academy of Sciences. Tui McKeown (BA (Hons), MA, PhD) is a Senior Lecturer in the Department of Management, Monash University. She has been working in education for over twenty years. Her research agenda is aimed at an active examination of the changing nature of work -- with a specific focus on the independent contractor as a way of working which offers a practically grounded understanding of the nature, dimensions and relations of work. Tui's work on independent contracting offers an applied crossing point between small business, self ]employment and entrepreneurship. She has published both domestically and internationally in academic and practitioner journals and books. Tui is a board member of Independent Contractors Australia, the Small Enterprise Association of Australia and New Zealand, and of the South Oakleigh Wildlife Shelter.