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Perfect Phrases for Dealing with Difficult Situations at Work
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About the Author

Susan Benjamin has brought communications issues to the nation for almost 20 years. Publications from the Wall Street Journal to the Chicago Tribune have featured Susan's novel approaches while her opinion pieces on language-related issues have appeared in USA Today, the Philadelphia Inquirer, the New York Daily News, Government Executive and countless others. Her books include Words at Work, Quick and Painless Business Writing, and Instant Marketing for Almost Free. As a consultant, she has trained countless employees on the most advantageous way of addressing difficult people and circumstances in the workplace; and has written numerous how-to sheets and style guides, as support.

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