List of Figures
List of Tables
Preface
Introduction: Stop Jumping to Solutions and Make Performance
Your Business!
1 Performance Consulting: The
Process
2 Performance Consulting: The Mental Model and
Logic
3 Build Client Partnerships
4 Identify Strategic
Opportunities Reactively
5 Identify Strategic Opportunities Proactively
6 Define the SHOULDs
7 Assess the IS
8 Identify CAUSEs and Select Solutions
9 Alignment and Measurement Model
10 Develop and Implement the Measurement Plan
11 Determine Return on Investment (ROI)
12 Report
Results and Develop Plans for Sustaining Results
Conclusion: Commit Now to Make Performance Your Business
Performance Consulting and Measurement Toolkit
Glossary
References
Index
About the Authors
Dana Gaines Robinson is the founder and former president, and James Robinson the former chairman, of Partners in Change, Inc., a human resource consulting firm whose clients included Gillette, ING, Wachovia, and many others. They have received the Distinguished Contribution to Workplace Learning award from ATD (formerly ASTD) and the Thought Leadership award from the ISA organization. Jack Phillips is Chairman, and Patricia Pulliam Phillips is president and CEO, of the ROI Institute, the leading source of ROI competency building, implementation support, networking, and research. Jack has also received the Distinguished Contribution to Workplace Learning award from ATD (formerly ASTD), as well as many other honors. Dick Handshaw, President of Handshaw, Inc., is a consultant, speaker, author and champion for real innovation and quality in instructional design.
“The third edition of Performance Consulting is exquisite. The four
phases, nine steps, numerous tools, and useful cases make this a
definitive user’s guide to delivering organization results. The
ideas can be readily applied to make sure that effort equals
impact. What a rare combination.”
—Dave Ulrich, Rensis Likert Professor, Ross School of Business,
University of Michigan, and Partner, The RBL Group
“This revised edition of Performance Consulting is perfect!
Comprehensive, systematically organized, clearly written,
professional yet friendly, and filled with excellent explanations,
illustrations, and ready-to-use tools.”
—Harold D. Stolovitch, Emeritus Professor, Workplace Learning and
Performance, Université de Montréal, and author of Telling Ain’t
Training and Training Ain’t Performance
“No physician worth her or his license would assume patients come
in solely for a prescription or a procedure; patients seek to get
better. Yet people-focused practitioners too often get prescription
hungry instead of performance driven when confronted with an ailing
organization. Performance Consulting is a potent tool and practical
resource for everyone who practices in the talent development and
organizational improvement field.”
—Chip R. Bell, author of Managers as Mentors
“I am thrilled about the new edition of Performance Consulting. The
consulting questions, processes, and approaches in this book can be
used with any level in an organization and across every discipline.
A must-read for CLOs and their teams.”
—Tamar Elkeles, PhD, Chief Learning Officer, Qualcomm
“This is a powerful update of a classic book. The third edition,
done in collaboration with Dick Handshaw, includes the important
thinking of Jack and Patti Phillips on how to demonstrate the
results and impact of performance consulting efforts.”
—William J. Rothwell, PhD, SPHR, CPLP Fellow, Professor, Penn State
University, University Park, and President, Rothwell & Associates,
Inc.
“Bringing together the constructs of performance consulting and
measurement, this book offers leaders and practitioners the
evidence-based approach that will drive lasting strategic impact in
our organizations. It’s the most exciting business book of the
decade!”
—Jean Larkin, EdD, Vice President, Talent Management, Tyco
Ask a Question About this Product More... |