About the Author

Dana Gaines Robinson is the founder and former president, and James Robinson the former chairman, of Partners in Change, Inc., a human resource consulting firm whose clients included Gillette, ING, Wachovia, and many others. They have received the Distinguished Contribution to Workplace Learning award from ATD (formerly ASTD) and the Thought Leadership award from the ISA organization. Jack Phillips is Chairman, and Patricia Pulliam Phillips is president and CEO, of the ROI Institute, the leading source of ROI competency building, implementation support, networking, and research. Jack has also received the Distinguished Contribution to Workplace Learning award from ATD (formerly ASTD), as well as many other honors. Dick Handshaw, President of Handshaw, Inc., is a consultant, speaker, author and champion for real innovation and quality in instructional design.

Reviews

"The third edition of Performance Consulting is exquisite. The four phases, nine steps, numerous tools, and useful cases make this a definitive user's guide to delivering organization results. The ideas can be readily applied to make sure that effort equals impact. What a rare combination."
--Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, and Partner, The RBL Group

"This revised edition of Performance Consulting is perfect! Comprehensive, systematically organized, clearly written, professional yet friendly, and filled with excellent explanations, illustrations, and ready-to-use tools."
--Harold D. Stolovitch, Emeritus Professor, Workplace Learning and Performance, Universite de Montreal, and author of Telling Ain't Training and Training Ain't Performance "No physician worth her or his license would assume patients come in solely for a prescription or a procedure; patients seek to get better. Yet people-focused practitioners too often get prescription hungry instead of performance driven when confronted with an ailing organization. Performance Consulting is a potent tool and practical resource for everyone who practices in the talent development and organizational improvement field."
--Chip R. Bell, author of Managers as Mentors

"I am thrilled about the new edition of Performance Consulting. The consulting questions, processes, and approaches in this book can be used with any level in an organization and across every discipline. A must-read for CLOs and their teams."
--Tamar Elkeles, PhD, Chief Learning Officer, Qualcomm "This is a powerful update of a classic book. The third edition, done in collaboration with Dick Handshaw, includes the important thinking of Jack and Patti Phillips on how to demonstrate the results and impact of performance consulting efforts."
--William J. Rothwell, PhD, SPHR, CPLP Fellow, Professor, Penn State University, University Park, and President, Rothwell & Associates, Inc.

"Bringing together the constructs of performance consulting and measurement, this book offers leaders and practitioners the evidence-based approach that will drive lasting strategic impact in our organizations. It's the most exciting business book of the decade!"
--Jean Larkin, EdD, Vice President, Talent Management, Tyco