Table of Contents

1. High Performance in the Australian Banking and Financial Services Industry 2. Micro and Meso-level Drivers of High Performance 3. Research Context and Data Collection at a Large Australian Financial Institution 4. High performance in a large Australian Financial Institution – Key Findings 5. Key Learnings for Practice and Future Directions

About the Author

Ami-Lee Kelly is a Senior Manager working in the Australian banking and finance industry.

Ashish Malik is an Associate Professor at the Newcastle Business School, University of Newcastle, Australia.

Philip J. Rosenberger III is a Lecturer at the Newcastle Business School, University of Newcastle, Australia.