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Permission to Screw Up
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The underdog success story of one of today's most inspiring young entrepreneurs, who made it big not in Silicon Valley, but by putting a new twist on one of the least glamorous industries. How do you turn a part-time job into the best job someone's ever had? How do you get people to do the dirty work necessary to keep a business running--especially when the work is literally dirty--scrubbing toilets and mopping floors? Kristen Hadeed built a cleaning business called Student Maid that college students now clamor to join. But to say that her company's early years were a hot mess is an understatement. With no training or experience in managing a business, she had no idea how to encourage or inspire her team. And how do you get anyone--millennial or otherwise--excited to dust and vacuum? Her first year was a series of almost comic leadership mistakes, from extreme micromanagement to infuriating aloofness. When 75 percent of her team quit on the same day, Hadeed realized she had to change her leadership style if she wanted her business to survive. She set out to give her people a reason to come to work, apart from the paycheck. She figured out how to help them feel trusted, empowered, and valued. And before long her team, and her company, were thriving. If it weren't for the company's policy that requires students to move on when they graduate, many would have stuck around. Instead, they go off to start their own companies and take highly sought-after positions in organizations around the world as a result of their experience at Student Maid. This book follows Hadeed's journey and what she learned along the way, from leading by example, to the importance of mentorship, to fostering accountability, to showing compassion for mistakes. The book blends the exciting story of Student Maid's underdog success with insights that can inspire readers to become leaders in any environment. It proves that no matter how messy things get, we can always find opportunities to make them better. If it can happen in a cleaning company, what's possible for you?
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About the Author

Kristen Hadeed is the founder and CEO of Student Maid, a cleaning company that hires students. She spends much of her time helping organizations across the country improve their own workplace cultures. This is her first book. She lives in Gainesville, Florida. www.kristenhadeed.com

Reviews

"A brave and generous book, the ideal antidote to the perfection and invulnerability we pretend are essential to succeed." --Seth Godin, author of Linchpin and Tribes "If you're looking for the sunshine and rainbows version of success, this isn't the story for you. If you're looking for the down-to-earth, nitty-gritty, honest journey of a leader, proceed to chapter 1." --Susan Cain, author of Quiet "Permission to Screw Up pulls back the curtains and reveals what it's really like to be a leader--a must read for anyone who wants to start a company. Kristen isn't afraid to own up to the mistakes she's made along the way, and encourages us to do the same." --Kip Tindell, cofounder and chairman of The Container Store "As a fellow entrepreneur and CEO, I say hallelujah to one of us finally admitting out loud that despite the success, most of us get it wrong more than we get it right. Kristen tells the truth in such an entertaining and informative way, that anyone contemplating starting a business or leading a team will no doubt be inspired after reading this book." --Raegan Moya-Jones, cofounder and CEO of Aden + Anais "Boooom! Kristen Hadeed is a bona fide millennial badass. Her story is an inspiring read for anyone who's got the guts and tenacity to be a high impact leader. This book is a master class on how to create a brilliant culture that drives big results." --Sarah Robb O'Hagan, CEO of Flywheel Sports and author of Extreme You "Permission to Screw Up is incredibly inspiring. Thank you, Kristen, for having the courage to admit that you aren't perfect and for reminding us that no one is. We can still get it wrong--a lot--and be considered a success. No matter where you are in life, I promise you will get something out of this book." --Anne V, supermodel

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