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The Pfeiffer Book of Successful Conflict Management Tools
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Table of Contents

How to Use This Resource. About the Editor. Introduction. PART 1: PRESENTATION AND DISCUSSION RESOURCES. 1. The Art of Creative Fighting (H.B. Karp). 2. Conflict-Resolution Strategies (Joan A. Stepsis). 3. Win/Lose Situations (Gerry E. Wiley). 4. A Taxonomy of Intergroup Conflict-Resolution Strategies (Daniel C. Feldman). 5. Developing Collaboration in Organizations (Udai Pareek). 6. Constructive Conflict in Discussions: Learning to Manage Disagreements Effectively (Julia T. Wood). 7. Dealing with Disruptive People in Meetings (John E. Jones). 8. Confrontational Communication (Merna L. Skinner). 9. A Positive Approach to Resistance (H.B. Karp). 10. Breaking Down Boundaries: Breaking Through Resistance (Ron Ashkenas). PART 2: EXPERIENTIAL LEARNING ACTIVITIES. Experiential Learning Activities: Conflict and the Team . 1. What to Look for in Groups: An Observation Guide (Philip G. Hanson). 2. Conflict Styles: Organizational Decision Making (Donald T. Simpson). 3. Win As Much As You Can: An Intergroup Competition (W. Gellerman). 4. Power Poker: What?s in It for Me? (Linda Raudenbush and Steve Sugar). 5. Trouble in Manufacturing: Managing Interpersonal Conflict (John E. Oliver). 6. Dynasell: Hidden Agendas and Trust (William W. Kibler). 7. Current Status: A Feedback Activity on Trust (Robert N. Glenn). Experiential Learning Activities: Conflict and the Individual. 8. Retaliatory Cycle: Introducing the Elements of Conflict (Daniel Dana). 9. Alter Ego: Saying What You Mean (Duane C. Tway). 10. Conflict Role Play: Resolving Differences (Robert P. Belforti, Lauren A. Hagan, Ben Markens, Cheryl A. Monyak, Gary N. Powell, Karen Sykas Sighinolfi). 11. Resistance: A Role Play (H.B. Karp). 12. Neutral Corner: Deciding on an Issue (Linda Raudenbush and Steve Sugar). 13. Communication Games: Eliminating Unproductive (Don Morrison). 14. The Company Task Force: Dealing with Disruptive Behavior (Suzanne W. Whitcomb). Experiential Learning Activities: Conflict and the Organization. 15. Budget Cutting: Conflict and Consensus Seeking (Terry L. Maris). 16. Winterset High School: An Intergroup-Conflict Simulation (Charles E. List). 17. Crime-Fighting Task Force: Understanding Political Tactics in Groups (R. Bruce McAfee and Robert A. Herring III). 18. Piccadilly Manor: Improving Decision Making in a Political Milieu (A. Carol Rusaw). 19. Merger Mania: Understanding Intercultural Negotiation (John Chesser). 20. Lindell-Billings Corporation: A Confrontational Role Play (Thomas H. Patten, Jr). PART 3: INVENTORIES, QUESTIONNAIRES, AND SURVEYS. 1. Conflict Management Climate Index (Bob Crosby and John J. Scherer). 2. Cornerstones: A Measure of Trust in Work Relationships (Amy M. Birtel, Valerie C. Nellen, and Susan B. Wilkes). 3. The Team Effectiveness Critique (Mark Alexander). 4. Trust-Orientation Profile (Myron R. Chartier). 5. Conflict-Management Style Survey (Marc Robert). 6. Communication Audit: A Pairs Analysis (Scott B. Parry). 7. Inventory of Anger Communication (IAC) (Millard J. Bienvenu, Sr.). 8. The Defensiveness Inventory (Beverly Byrum-Robinson and B.J. Hennig).

About the Author

Jack Gordon is a former chief editor of Training Magazine and an award-winning writer. He is the editor of numerous books, including The Pfeiffer Book of Successful Communication Skill-Building Tools and The Pfeiffer Book of Successful Leadership Development Tools.

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